Tommy's Auto Glass & Windshield Repair

Location :

3700 Fredericksburg Rd Suite 115, San Antonio, TX 78201, USA
Added by Jopie, at 30 June 2023

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• Anynomous

  30 November 2023

  Got a rock chip between the glass and was told by another friend about Tommy’s. Called and they could take me whenever I wanted to come. Went in same day and was helped by James. Very nice and friendly guy. They have an adorable shop dog named Lucky I hung out with in the waiting area. I always trust a business with a dog. I was in and out in less than 30 minutes. He warned me of possibility of crack happening and needing replacement during the process. Again, I trust anywhere with a dog. No issues came up and the repair was made without issue.

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• Anynomous

  29 September 2023

  [VIDEO AND VOICE RECORDING AVAILABLE, on horrible service and what both workers tried to cover while I was in the back shop area]
  I brought my vehicle over to Tommy’s Auto Glass to replace my cracked windshield as I noticed they had good reviews and upon speaking to someone over the phone they mentioned they have experience working on these types of vehicles with sensors and cameras. The person also mentioned it would be a simple plug and play operation were they do not need to remove the sensors but only tape them out of the way. Additionally the person mentioned they would replace my windshield with the correct OEM (original) windshield and quoted me $785.01. Given other companies did not have any availability I decided to take my vehicle in the next morning per the appointment time.
  
  Upon my arrival I let them know my vehicle is brand new and expressed concerns once more. I was reassured with “15 years of experience” so they replaced the windshield and advised me they are bringing my car out to me as soon as they are done wiping it down. I paid and walked over to my car and I noticed immediately the inside was completely dirty with small random parts on the passenger side door. As I was driving off I noticed my rear view mirror was chipped/ damaged and small pieces of glass right underneath per the pictures. I turned my wipers on to automatic setting and I received a “system malfunction”. I quickly brought my vehicle back and asked to speak with someone regarding these issues. The worker said they had marked down the glass was already chipped but they could not prove it to me. Also they did not know why my car was now giving me an error or could not explain the small parts left behind. I asked the workers why there was not pre inspection report done where I can sign off on but no response. The person I spoke with ask me to contact the owner over email. (EMAIL THREAD added to this email) after several back and forth attempts (multiple trips) to speak to someone (even with an appointment) I was not able to resolve this matter and no further contact was made my the business.
  
  I took my car to the dealership to have my car reconfigured and repaired. The dealership mentioned the windshield was not OEM as it was an aftermarket part. The third party (TOMMYS AUTO GLASS) did not appropriately adjust my sensors and cameras. My car was reconfigured and my rear view mirror was fixed but now I had to pay more money as a result of their inexperience
  
  I am now following up with the BBB and Texas DMV to help me with complaints and investigation.

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• Anynomous

  27 August 2023

  Kudos to Chris and the friendly staff at Tommy's Auto Glass. My 22 Avalon's windshield got chipped on my way to San Antonio, Chris made it look like new. I was invited to breakfast tacos while I waited. I'm very satisfied with their service.

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• Anynomous

  17 July 2023

  Came in for window damage after SafeLite fell through (they scheduled me for an appointment a week out and then didn't order the window replacement?) and then Tommy's quoted me for 150$ cheaper and was able to get me in 2 days later to get the window replaced. Plus, had a great waiting room buddy! Coming back here for any other auto glass related things in the future!

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• Anynomous

  07 July 2023

  I came here to get my passenger window replaced after a break in that happened the night before. They were all very friendly and they were done quickly. There was a really nice dog that was inside named Lucky that hung out with me while I waited. I highly recommend this place for your auto glass needs.

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