The Preserve at Ballantyne Commons

Location :

11280 Foxhaven Dr, Charlotte, NC 28277, USA
Added by Jopie, at 25 March 2015

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• Justin Edwards

  09 November 2017

  Good job team keep up the good work!!! 👏🏼👏🏼👏🏼

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• Justin Wilson

  21 August 2017

  I am writing this review because I know how it feels to hunt for apartments and see such polarizing reviews on Google. Moving is such a stressful process and I feel like often places catch flak for not meeting unrealistic expectations.
  
  I will admit, Preserve has higher rates than a lot of surrounding apartments that I looked at. However, with that, you get a quiet, family-oriented community, great amenities, quick, reliable, and effective maintenance services, a responsive front-office, etc. I have lived here for just under a year and just recently renewed my lease. My decision is based on an overall good experience and constant improvements to the complex. I work in the Ballantyne area so it is very convenient to the business parks around and there are plenty of things to do within and hosted by Ballantyne itself.
  
  The complex itself is very well-kept and I feel like the landscaping company is here 3-4 days out of the week replacing flowers, mowing, planting new trees/grass, cleaning sidewalks etc. They just installed fiber optic internet in all the apartments. The pool is open year-round. The gym features a basketball court and fairly new and maintained equipment. The dog park is big enough for my 45-lbs Pointer to get good exercise.
  
  It's a great place to live, and I encourage you to take a look around before you are discouraged by the other negative reviews.

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• Leah Fowler

  02 August 2017

  No Customer Service, No Consideration, and No Character! These are NOT their strong points at all here! I moved into a “newly remodeled” unit and the carpet was old, poorly cleaned and in dire need of replacement. I noticed a pest problem and it take over a week for someone to come out and evaluate the issue and get an exterminator. There are limited parking spots close to buildings, so I end up parking in the main parking lot and the walkways are poorly lit as a single mom this has been a huge concern for me but no help has come from the leasing office. As of recently the time has come to renew my lease and I was given a lease renewal that included an increase of my current rent amount. After doing some research I noticed the exact same model apartment as mine (Laurel) was renting for considerably cheaper than mine yet they are increasing my rate. I asked that my lease, at the least, should match that. This would satisfy their interest in keeping the unit occupied and my interest in staying in the apartment at a reasonable rate. When I requested my lease renewal be adjusted to reflect the same rate as the other unit to my surprise I was told I could move out or accept the increase. I felt that my request was fair but instead was told I could inconvenience myself by moving all of mine and my child’s belonging into the other unit not to mention changing my postal address and causing more paperwork for them when they could easily update my rate with a few keyboard strokes. Why!

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• Martha Ann DeShazo

  28 June 2017

  People in front office are sketchy----told me they were sending a quote, then told me it had been leased, then told me that the next one i was interested in was held on extension but would send me a quote the next morning. Still didn't get the quote after I called that morning, and when I called again was told that unit had been leased since I would have had to lease it within 4 hours, which they had neglected to tell me before. Found out I should go online, which again nobody told me before. Was told another quote would be sent. Still no quote. Two units were denied through no fault of mine. Bad system, incompetent personnel.

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• Andrew Schroeder

  14 March 2017

  Great staff, very friendly and much better experience than other places I've lived in Charlotte. Highly recommended!!!!

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• Brad Akers

  26 July 2016

  Moved in at the spur of a moment for a job in the area and instantly regret it. Apartment was freezing during the winter and has been hot all summer no matter what the temperature is set at. Due to poor insulation in the outdated buildings.
  
  The units are old. Water pipes busted and for a week brown water came out of the faucet. Management even sent an email saying "the water is safe to use", I called BS.
  
  I recently found out that they have a known bug problem and they even contract exterminators to come out weekly.
  
  We had a roof leak in our extra bedroom that they blamed on poor spot on the roof. Maintenance was quick to come out and did a good job to address it. I'm sure the guys have their handful with issues at this place.
  
  Good location, medicore management and poor units. 4/10 stars.

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• Vicki Carr

  03 April 2016

  Our Apartment Homes are just this, our Homes. Beautiful, latest features, warm designs, children/pet friendly, though very quiet. Usually never needed, yet available are maintenance 24/7..
  If you are looking for a apartment home, beautifully maintained grounds with your choice of designs, The Preserves at Ballantyne Commons are the Perfect Homes for you as have been for me.

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• Debra Christiansen

  01 April 2015

  I have lived at the Preserve for almost 10 years. I had to write this review after I read the two negative reviews I saw when I went to the website. Could it be these reviewers had unrealistic expectations? My experience has been incredible living here. The maintenance guys help me above and beyond what is typical. I've had knee and hip surgery and I have no family here. The staff and the maintenance crew were amazing. This is home. It is because it is safe, clean, and pleasant!
  

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