The Home Depot

Location :

• Anynomous

  13 November 2017

  Nasty cashier at self checkout
  Borderline personality. Her name is Marie. Approach with caution.

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• Anynomous

  11 November 2017

  The people there went above and beyond to help and explain everything to me and my wife...

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• Anynomous

  10 November 2017

  Great customer service the old guy was in duty en hardware department

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• Anynomous

  09 October 2017

  Good selection of product, well stocked. Hard to find help though. Long return lines.

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• Anynomous

  27 September 2017

  Online store inventories are often overstated. Had to drive to several stores to buy my item even though their website showed inventory available at all stores. Not the first time that has happened to me.

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• Anynomous

  04 August 2017

  Love it people here are great and cici cashier awesome well train.

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• Anynomous

  19 June 2017

  It was good. I got what I went for. The customer service was great for me. They help me out.

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• Anynomous

  04 June 2017

  The person who helped me was great.

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• Anynomous

  29 May 2017

  Never purchase an Extended Purchase Plan Here!!! Manager Pedro Holcum is a Racist and protected a Sexual Predator!

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• Anynomous

  20 April 2017

  Chelsea store is worst Home Depot in customer services , if you need help to get something good luck, 3rd world customer services, this not just one time I had bad experience , may be 90% of time I had a bad experience ,
  I visited a store sometimes 2 times a day. I spent over $60000 per year this store
  I noticed just 2 or 3 employees knowing what to do , others are just standby, they hired thier stuff because they speak Spanish not because of knowledge or hard work, it is good to have someone speak customers language but if he /she is not knowledgeable or does not care what is the point,
  Imagine in desk pro one person working he finished with one customer, he has to go out to help load and leaving other waiting to check out,
  I travel to near by store just to avoid this store,
  One time I picked up online orders 2 times does not show in system was picked up, when I want to returned I spent 1 hour, to resolve a problem,
  Many times I ordered online item shows ready for pick up when I go to pick up , order cancelled,
  They do not know what they have many time item shows in stock but no one know where it is
  I want Home Office to investigate and audit this store,
  I am in customer services business sometimes mistake happen but if. It happens 90% of time is not normal

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• Anynomous

  17 November 2016

  Worst experience on the planet...
  
  I paid for a front and patio door back on 9/20/16. Original install date installed was 11/1. No one ever called to confirm or advise on the appointment time. So I took it upon myself to call the store to follow up. Andrew the associate who had handled my sale told me the installers would call me; they never did. On the day of, I called the installers only to speak with a woman named Renee who was very short with me on the phone. She alleged she had called my husband with the time frame; which I was able to confirm with my husband was false. Less than an hour after hanging up with the installer, I then received a call from Jasmir advising that the installer had been injured and would have to reschedule. I expressed understanding that things happen, but was not happy I had missed a day off unnecessarily and shared my concerns with the installers unprofessional tone. Jasmir stated I was not the first to express this concern.
  I was then called back by the installer and told that they would be out on Saturday 11/12/16; to install my 2 doors. On 11/12/16, the installer shows up to my home livid, stating that the store told him the items were already delivered to my home. I thought how could that be possible, when no one ever showed up for the original install. The installer then stated to me point blank, "I have been at the Chelsea Home Depot since 6:00 AM and they could not find your materials. I am going back to the store to find the materials. But want you to know the doors will not be installed today" I then called into the store and was told Jasmir was not in till Monday; a message would be left for her. I waited until 11:00 AM on Monday 11/14/16 to call Jasmir, since I had not received a call from her; in my message I requested a callback or I would come down on my lunch hour. I never received a callback from Jasmir. I went to the store where I was directed to the Pro Services desk. There I asked for Jasmir and waited there for nearly 40 minutes, only to be told she had left early for the day. I was offered her Manager Melinda. Melinda told me to meet her at the service desk. At the service desk I was greeted by a gentleman named Jorge. Jorge tried his best to assist me but once I explained the issue he agreed that, the manager was needed. While waiting Jorge did try to reach out to the installers and had no success. Please note I had now been on lunch for 2 ½ hours just trying to talk to someone in the store. I called work and let them know I would not be back for the day; because I was hopeful this matter would be resolved. When Melinda came out she made it appear like my sale with Home Depot is complete and the issue is now the installer, which although they hire them they cannot control how they deal with installments. She then stated my option was to pay a 15% restock fee for the doors and cancel the order or she could see what she can do to work with the installer. I immediately advised Melinda, I did not feel the 15% restocking fee should be my concern as I have done nothing other than purchase a product and service. Yet everyone’s response from Jasmir, to the installers and now her is as if I have some accountability in this mess. I also shared my concerns related to the installer with Melinda, who also acknowledge this was not the first time they heard that the installer staff person was unprofessional. I also expressed my frustration with Melinda on the lack of communication on what was going on with the process and how I had to keep chasing down the information on my own. Melinda gave me her card. Today's call was the installers could not come out until 12/10/16. I expressed this was unacceptable and asked for Store Manager. I was told he would follow up at 2:00 PM today. I will keep you guys update on the outcome.

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• Anynomous

  10 August 2016

  i entered the store, dashed straight through the aisles with a shopping kart knowing that my time in the store was limited. So, i went to the plumbing department in need of 1/4 turn angle valves, the first group of staff told me that it was at the back of the store. i asked the nearest employee who was there. Oh lord!! I saw this employee buffed up it made me think that he lift 3"cast iron pipes for days. As strong as he is, he was very social and got what i needed that quick. It was a big help. Without the materials i need i may have not get my job finished for one day. This store presented professionalism and social chats that are actually make the day. With life being a rush, it wouldn't hurt to stop by here. ^·^

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