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Added by Jopie, at 17 May 2017
Opening Hours
- Monday 8:00 AM – 6:00 PM
- Tuesday 8:00 AM – 6:00 PM
- Wednesday 8:00 AM – 6:00 PM
- Thursday 8:00 AM – 6:00 PM
- Friday 8:00 AM – 6:00 PM
- Saturday 9:00 AM – 5:00 PM
- Sunday Closed
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13 Reviews
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25 April 2018
Mini service staff are great, knowledgeable, but it's gonna cost you to maintain this car beyond warranty.
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07 April 2018
We have brought many vehicles from this dealership over the years. From BMW's to Mercedes Benz. Always happy with the service. Thank you The Automasters from a longtime customer.
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08 March 2018
At first we thought we had a good experience. However a few weeks after Automaster Honda service put on winter tires and a month or two after they had done a full inspection of our vehicle, our axle blew on a long out of state trip to visit family over the holidays. Our Honda had less than 60K miles on it and was in excellent condition. We were stranded in our car that would not drive with our young kids in the car. We got our car repaired locally with another shop (not Automaster) and since then the car is working better than it ever has.
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18 November 2017
Four years ago I bought a pre-owned BMW from a private seller. My predecessor bought the car new from Automaster and always had it serviced there, so I took it there myself - first just for a once-over, but they gained my confidence so I have continued to rely on them for all my services. I admit that as a first-time BMW owner, I was fearful of what it might cost to maintain, but I have become a convert. It helps that the car itself is the best car I've ever owned, but more important is that dealing with Automaster has been an absolute pleasure. They are honest, reliable, reasonable with their labor charges, and more than competent. Ethan, in particular, has delivered impeccable service and when things are not perfect, such as a delay in a repair, he has always risen above and beyond my expectations to ease any inconvenience. It hasn't gone unnoticed, Ethan! My experience with Automaster has made me BMW-loyal. When I'm ready to replace my beloved road partner, I will undoubtedly turn to Automaster. They have earned this customer's loyalty.
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07 November 2017
This review involves and auto recall, so I cannot speak to the general maintenance and service which is paid.
The process for getting a repair made for an airbag recall on my Honda was seamless and pleasant all around. The text message reminders and follow up were much appreciated and communication was excellent. Very happy with how well this went.response / report this review -
23 October 2017
I'm disappointed to have to write this review, as my past experiences here have been generally positive. However, because of a significant safety issue, I will no longer bring my car here.
I drive a Honda Fit, which was equipped with the Takata airbag inflator. The recall on this item went out in May of 2016. Since that time, I have brought my car in three times. Each time I received a receipt that stated that my car was checked for open recalls.
Last week, I received a notice in the mail that there was an open recall still on my car. The notice indicated that there was risk of serious injury or death if this recall was not performed.
I immediately brought the car in for service, at which time I spoke to a manager about this concern. Quite simply, to miss this recall once is an unfortunate mistake; to miss it three times is gross incompetence. The manager could offer no explanation for how this happened, and no assurances that they could make sure this had not and would not happen to other customers.
I strongly recommend that if you have your car serviced at Automaster that you check your car for open recalls. Your safety could be at risk.response / report this review -
19 October 2017
I should start out by saying Parts and Scheduling departments are great people - always friendly and helpful, and I have no experience with sales, nor the Mercedes or Honda aspects of the business. BMW's quality of mechanics, though, has taken a nose dive in recent years. We've had several BMWs that we've had serviced here, and they just can't seem to get it right. They've broken things and not mentioned it to us that they should be replaced. They left one of the hoses of our fuel filter, which they also kinked, improperly secured because they broke the quick clip and left it without mentioning anything, and they failed to install half of the screws that secure the protective plastic in place. They mounted a tire on the wrong rim (staggered fitment set - narrower tire on wider rim luckily noticed by us before use. They had the nerve to tell us they wouldn't charge us for THEIR mistake), and they failed to check our brake lines during an inspection. Luckily when we had to replace the leaking fuel filter, we noticed the condition of the brake lines - the vehicle should never have passed inspection with the lines as corroded as they were. Super dangerous. I wouldn't trust the BMW Service here for anything, and it's only a matter of time before some gets seriously injured or worse because of their carelessness!! *Edited to correct inaccurately listed parts, clarify details, and provide additional specifics.
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20 September 2017
Helped with linking both cells in our 328i. We were from out of state. They were terrific. BMW has the best service. Highly recommend.
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20 July 2017
Great service department with honest advisors, like Kyle, that try to save you money. Rare for dealerships!
Kyle called me twice to keep me updated on repairs and he came in over $100 less than estimate! Will be going back!response / report this review -
14 July 2017
The name Automaster could not be more misleading. They are masters of nothing besides taking your money. If you even remotely care about your bmw STAY AWAY!!!! Go there if you want to fight for every dollar of warranty work and be treated with no respect. The jealously toward BMW owners is extremely apparent throughout the entire management. Furthermore the service staff demonstrates a complete ignorance of the most common issues that plague BMW's. If they put as much effort as they do into soliciting 5 star reviews from customers, as they did with the actual service then maybe they wouldn’t have to….
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21 June 2017
My wife and I just purchased a new car with their Honda team and the service was impeccable. Jay Guyette was our salesman and we couldn't had asked for a better experience. His knowledge and expertise made us feel comfortable throughout the process; his emphasis was more on educating us about that car and loan program than on making the sale. I highly recommend the Auto Master and will surely use them again in the future.
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05 June 2017
The limited experience I had with them was awesome. Up for the day and car started having issues. Stopped in and talked with them about what was going on. They offered to read the Check Engine Light code, no charge. Ended up being no big deal, but they were really helpful.
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24 May 2017
Dear BMW auto master, 1) I checked my spam box and zero emails from you. 2) after 2 1/2 days of zero contact from you I wrote my review on your unprofessional saleslady. Then shortly after you noticed my review your saleswoman calls me. Which of any issues on your end could have been made easy with a simple call to me. Seeking my business elsewhere and I sugggest others do as well.
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