Got a pair of prescription sunglasses here. One of the better selections of sunglasses frames I’ve seen. Insurance was easy, and pricing was straight forward (or should have been). Unfortunately my experience went downhill working with a very kind woman who would not listen to a word I said. I swear, getting information was like pulling teeth. She’d just repeat the same thing over again and talk over me even though I was asking a completely different question.
That would all be worth maybe a one star dock, but after receiving my sunglasses I found they were fitted with clear lenses. After an hour comparing and finally getting price quotes that should have been straightforward, she ordered the wrong lenses. I then called to have it remedied, and the same woman claimed the original order called for clear lenses. After digging out the invoice, it CLEARLY says RX Sunwear and that I paid $$$ extra for the tinting.
They are replacing the lenses for free, but I’m not holding my breath for the outcome to rectify my experience.
Went for eye exam. The machine was dirty or blurry on the eye loops to determine your prescription. I told the Dr. She said the machine is old and there is nothing she can do. I told her i didn’t trust the results then. I didn’t complete my exam, left and went to Target optical in Stapleton. The staff was great. The machine was newer and i had no issues. My prescription was different and more accurate than what this location said. I feel like they are just trudging through doing the minimum here. Stapleton was friendly, explained more and much more consultative. I wouldn’t go back since they are using old equipment.
I have had wonderful service there and the optometrist is the best.
Worst Experience ever! I had to travel back and forth 5 times just to get my glasses when they were "suppose" to be ready. Every time I went, they had either put a wrong prescription or messed up the glasses with another persons glasses! I got a new pair sent out to get my prescription and still haven't got a call back! It's been a month & half since then! When I call I am on hold for 20 or more minutes!!! Don't go here, go to Lens crafters they actually know what they are doing.
Short and sweet: They're awesome people! I've needed glasses/contacts for many, many years, and this is the first time I've ever made sure to visit the same doctor at the same office two years in a row. Dr. Robison is friendly, efficient and thorough, and he takes time to answer any questions. The other people in the office are great, too; specifically, Miles is fantastic. I opted to get new glasses and sunglasses this year, and Miles took his time to make sure both were adjusted properly for a nice, comfortable fit. Overall, I couldn't have had a better experience. I'll continue to visit them for all my eyewear needs, and I'll recommend them to friends and family.