About
Location :
Added by Jopie, at 13 April 2016
Opening Hours
- Monday 9:00 AM – 8:00 PM
- Tuesday 9:00 AM – 8:00 PM
- Wednesday 9:00 AM – 8:00 PM
- Thursday 9:00 AM – 8:00 PM
- Friday 9:00 AM – 8:00 PM
- Saturday 9:00 AM – 7:00 PM
- Sunday 11:00 AM – 5:00 PM
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11 Reviews
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21 December 2017
If you can drive to another Verizon store, do it. Bought an iPhone 8 when it first came out, and they charged me $10 more than the actual price. On top of that, the sales person had the audacity to charge me an extra $10 for setting it up, when in fact I told him I’d set it up at home.
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07 December 2017
Day 1
I went in to get a Jetpack (internet) and wireless home phone. She put the information into the computer wrong so it locked me out or something. Sure it happens, but I was there for hours twiddling my thumbs - no thoughts of they can call me later or I'll come back later until I brought it up.
Day 2
I came back later and had more of the same - hours of twiddling my thumbs while they try to figure out what's going on. She wasn't even asking me any questions, so very confused about why I had to sit there so long. The only other internet option in my area is satellite so I was really pushing for this to work. Finally got my equipment on the second day.
At Home
Got the Jetpack setup easily. It took a week or more to transfer my phone number when the store said it was instant (even though I had told her I didn't want it in effect for a couple days). It became very clear they were just telling me what they thought I wanted to hear to get the sale and their commission - or kudos or whatever.
One of Many Problems
I got the Beyond Unlimited plan. A couple weeks later, my Jetpack started giving me messages that my data was almost used up, like I was on a 15 GB plan. I called the store and explained what was happening. I figured it was just something else she put in the system wrong and could be easily fixed. The store had me call tech support. Tech support told me that the Beyond Unlimited plan is actually a 15 GB plan. After that, they slow you down so much you can barely check your email. Not only did the store employees not tell me that but they didn't seem to know. I had apparently described my plan perfectly to the store employee, but she didn't have a clue nothing was wrong - just sent me to tech support. When I was choosing my plan, they were telling me about how you want to start with the unlimited plan because the overage charges are terrible. According to tech support, they don't even charge overages on the limited plans. They just throttle you when you reach your data limit. Surprisingly though, their national tech support was very helpful - upping me to a 30 GB plan for the month and even giving me the option to get out of my contract.
Very disappointed in this store. They're much more concerned about sales than customer service, and they clearly do not know their products.response / report this review -
29 November 2017
Very clean and bright atmosphere. Very knowledgeable and helpful employees
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11 October 2017
No one answered the phone until after the sixth time I called in a row.
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07 October 2017
Very helpful and friendly staff.
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25 August 2017
Good store nice people some of the customer can't weight for there turn need a line just for Bill paying
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22 August 2017
This can be a good place, but it depends on which sales rep you get.
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27 July 2017
Best cell phone store I've ever been to. Beautiful interior, exceptional customer service.
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29 April 2017
Friendly, fast service.
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23 December 2016
Place is a huge joke always to buzy to help!
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20 April 2016
thank you veizon
sue curtis!response / report this review
