Name: Suburban Chrysler Dodge Jeep Ram of Ann Arbor
Address: 3900 Jackson Rd, Ann Arbor, MI 48103, USA, US
Telephone: +1 734-662-3175

Suburban Chrysler Dodge Jeep Ram of Ann Arbor is a car dealer, located at 3900 Jackson Rd, Ann Arbor, MI 48103, USA. They can be contacted via phone at +1 734-662-3175, visit their website www.suburbanchryslerdodgejeepramofannarbor.com for more detailed information.

Location :

3900 Jackson Rd, Ann Arbor, MI 48103, USA

Contacts :

Added by Jopie, at 10 March 2017

Monday 7:00 AM – 9:00 PM
Tuesday 7:00 AM – 6:00 PM
Wednesday 7:00 AM – 6:00 PM
Thursday 7:00 AM – 9:00 PM
Friday 7:00 AM – 6:00 PM
Saturday 8:00 AM – 5:00 PM
Sunday Closed

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Emmarie Truman

27 December 2017

Sergei was awesome, he was personable, friendly and we definitely felt we were in the best hands. He gave us a great deal and we ended up getting two cars because of it. We felt the whole time like he had our best interests at heart and worked hard to get us what we wanted! The woman in the finance office was great as well. We will definitely be coming back to work with them again.
Ralph Walls

22 December 2017

Darius Edwards is a great guy. He was kind, patient and diligent in working the best deal for me. He is someone I know I can trust to do me right, and I do not trust all salespeople at all. A lot of them are more about the dollar than the client. He helped me so much that I ended up buying my next vehicle from him without even having to meet him in person until the day I picked my truck up. He kept a lot of money in my pocket upfront! He took care of my final lease payments/return, so that I could buy this new vehicle sooner. Meaning that money will go towards something I will own. Great deal, great service, and a great salesman!!! I'll be back with pleasure.
Hilary Kneisler

24 October 2017

Although I have been happy with the service here in the past, my most recent visit yielded a less satisfactory result in terms of the customer service. Communication needs some work, as I had to initiate several calls to get updates (I did make an appointment for service the day before, so was not a drop-in). The explanation of what the problems were was lacking in context, and ultimately due to timing issues, they did need to keep my vehicle another day (a free loaner was made available, which I did appreciate). Almost an entire day passed by before I was informed that they needed to secure yet another part, so it stayed overnight again. When I picked the Jeep up (3 days after initially dropping it off), I inquired about the warranty information on the new parts & labor, and the adviser told me it was "in the fine print". This was rather off-putting after spending a significant amount of money on the repair. EDIT (10/22/17): So far, so good on the repair, but I still have to leave a caution re: the customer service end of things. EDIT (10/23/17): I was contacted by the dealership re: my bad experience and was told they are in the process of making some changes in the service department, thus hoping for things to smooth out soon. I did value the follow-up call and hope that on any potential future visits, the service experience will be much improved.
Sarah Dion

15 September 2017

Doug and Luke were awesome! Thank you so much for making this a easy and pleasurable experience. I had severe anxiety going in but it wasn't long before Doug had me feeling confident in my purchase (without feeling like I was being pressured or scammed by a pushy salesman). I am very happy we chose Suburban, I would recommend Doug / Suburban to friends and family, and I would certainly buy another vehicle from them in the future. Thanks again!
Rick Rosenbloom

11 September 2017

Brandi was a very friendly, very straightforward and helpful sales agent. I told her what I was looking for and after a few quick rounds of back and forth negotiating on pricing we were able to strike a fair deal on a Jeep Cherokee lease. The leasing process was straightforward and relatively simple. Luke in the financial department was friendly, informative and efficient. A very pleasant and painless auto experience-a nice revelation!
Kelly Proctor

29 August 2017

They got me a great deal and fit within my budget. Del our salesman was fantastic. Never pressured me about making a decision. However when coming to actually pick up the vehicle, I had made an appointment between 12-1 with Luke, a finance guy who was going to do the paperwork/finance work with me. We had been emailing specifics. Get to the dealership at 12:30pm. Waiting over an hour to be told that Stephen would be handling the paperwork since Luke was busy. Not a problem because I was ready to be out of there. Stephen mistakenly thought my brother and I were married. Again, mistake no problem. While signing the paperwork, he called me Nicole (not my name). The bank loan was for $900 more than Luke and I had discussed over email but after 2 hours I was just ready for my car. Also received some pressure to include one of their "packages" even after stating I did not want it. Also implied that even with proper care/maintenance that cars "aren't meant to last anymore". While all the salespeople are telling me cars are meant to last longer and longer nowadays. After signing paperwork it took them another 20 min to transfer the plates. Very long day when I had thought it would only take an hour since everything should have been in place. Again, Del in sales was amazing! Beyond compare! Love him! Finance guys need some help. I do love my new car though!
Rebecca Eaton

27 August 2017

We had visited several other dealerships in the area in an attempt to learn about our options for potentially purchasing a second a vehicle sometime in the next year. We had some idea about what we wanted but were interested in having someone who knew more about vehicles in general share their expertise. When we got to the dealership and we started asking questions to Michael, he was open and honest and chose to direct us to Rick because he felt that Rick had the expertise necessary to help us better. Rick was incredible! We came away feeling like we had a better idea about what our options were and what would be a good fit for us, and we felt respected and valued by everyone at the dealership, especially Michael, who was thoughtful enough to get us to an appropriate sales representative. It was by far the best experience we've had at a dealership, and when the time comes we will be heading back!
Miranda Fowler

23 June 2017

Don was awesome and helped with making the process as smooth as possible. Such a great experience I would recommend this dealership to anyone who wants a smooth nice and perfect car buying experience. Everyone was just awesome.
Cassandra Carpenter

14 June 2017

Doug Chitren rocks! You can tell that he aims to please and even stayed after hours to make sure we were taken care of. His amazing customer service didn't end when we said yes to the deal and he didn't leave until we drove our vehicle off the lot.

Everyone we interacted with at Suburban Chrysler was wonderful! So friendly and accommodating. Highly recommend stopping in to see what they can offer you. They worked with our budget and we left with exactly what we wanted.
Ian Macomber

26 April 2017

I had the pleasure of working with Ryan while at Suburban. Initially, I had come in for recall work to be done, but ended up leaving with a new vehicle. Ryan took plenty of time working with me to help figure out what vehicle would be best for me. We went on a few test drives and found the perfect car. Ryan made the purchasing process and insurance transfer painless and quick. I appreciate the financial advice given to help lower my payments between Ryan and the finance team. He even helped me remove my audio equipment from my old vehicle and made sure I had everything I needed. An excellent experience and quality vehicle. I will absolutely be coming back for my next vehicle purchase.
Angelo D'Orazio

11 April 2017

Darius and Stephen turned a day of shopping into a day with a new car. From scheduling a test drive to closing the deal, Darius was very personable and easy to work with. He offered to meet on his day off at the dealership to work on the deal with me. It was a fast process and the team was able to offer me a deal too good to turn down. I would recommend this new dealership to any of my friends and family.
Brittany Ruthven

17 March 2017

I had the most EXCELLENT experience at Suburban Chrysler Dodge. From my first initial contact with the dealership, staff were extremely personable, professional, and helpful. I was not nagged like I had previously been by other dealerships. My sales representative, Drew N. was extremely knowledgeable about their inventory, product line, and was able to match me with the exact type of vehicle that I was looking for, as well as negotiate a price I was comfortable with. This was my first time leasing a new car, and the process was smooth and straightforward. I will definitely return to Suburban when my lease ends, as well as highly recommend them to everyone.