Gave these guys one more chance (since it's extremely convenient to my location and I prefer to support local businesses) and they managed to fail yet again. Bad experience every single time. My latest experience:
Called when they opened and asked whether or not my snowboard tune-up was done (i waited 2 weeks). Employee stated they were "too busy with customers" and couldn't check for me and that they would call me back. Waited TWO HOURS. No call. Called back. Employee: "Yeah....um....sorry...I haven't even been able to look yet." SERIOUSLY? How bad can your customer service get?
But wait! There's more! When I picked up my board, they tried to overcharge me by 10 bucks. Was quoted a price of $39.99 and they rang me up at $49.99.
What you can fully expect from Steiner's:
Outrageously high prices
Nothing's in stock
Limited selection
Horrendous customer service
I will travel the 30-40 minutes to go somewhere else from now on. It'll be worth the drive.
What it does it does good, small
Bought 2 bikes here. Quality merchandise, good service no upselling
Best boot fitter around
A little pricey, but good techs
Very knowledgeable staff. If you need skis, bikes or kayak's I would highly recommend. Not to mention, this is a fairly owned business. I worked at Steiners as a kid and loved it. What a great family so I hope you support this local business.
Great selection, great service. The best bike shop in the area.
Everything is way to much money and the rip you off