Update (11/9/2023): Happily, I found out that there is at least one employee - Ronnel (sp?) from the bank formerly known as State Bank of Cross Plains. He was great when I stopped in and we got my expired card taken care of - thank you, Ronnell! He went a long way in improving my feelings about LakeRidge.
I loved State Bank of Cross Plains but ever since Lake Ridge took it over, it's been an unpleasant experience. Staff are consistently rude, cold and condescending towards me. I never received my new card since the other is now expired. I will have to chase them down yet again so I don't get charged extra fees or penalties for declined charges on my stored card.
Great hometown Bank! The service is always phenomenal and I couldn't image banking anywhere but State Bank!
I use State Bank of Cross Plains - Waunakee personally and for work. Every employee that I have ever interacted with has been fantastic. There is a warm welcome each time I enter the building. I am looking forward to my visit today!
Have been with SBCP for over 20 years. best service everyone calls me by my name if I have a problem there right on it.All my mortgages are there Have tried dealing with other banks aways come back to SBCP.
State Bank of Cross Plains is a small bank with individualized customer service- the very best bank customer service I have ever received. I live overseas, and they constantly accommodate me and assist me, as if I were there in person. I can not think of a finer bank.
This bank use to have great customer service, that is no longer the case. Decided to go elsewhere.
Horrible bank, bad customer service