Sprint Store

Location :

70 Worcester-Providence Turnpike Ste 515, Millbury, MA 01527, USA

• Anynomous

  16 January 2018

  I have been a Sprint customer for 12 years and have always hated going into this store. Anticipating an arduous visit I called ahead and was pleasantly surprised to be invited in immediately rather than schedule an appointment. Fernanda had my requested phone put aside with a note on it so that if another employee handled my transaction they had the necessary information upfront. Fernanda was knowledgeable and efficient, she had my phone set up and all info & apps swapped within 30 minutes. During my visit Fernanda and Cat (nickname?) flawlessly handled a very difficult customer and kept stride with their current tasks. Two other employees were also actively engaged in tasks during my visit. Typically this location has had employees who were too busy playing on their own phones to acknowledge customers and behaving in a manner barely acceptable for a zoo. My wife and kids will be heading in soon for their upgrades as Fernanda checked the account and made some recommendations. I have always handled my family's phones because of the store atmosphere and appreciate that I am now comfortable having them visit the store on their own. Fernanda and Cat are an asset to the Sprint brand and understand the spirit of service. Thank you.

• Anynomous

  19 November 2017

  Have to say Billy R was very helpful. Although the problem he solved was an error made by Sprint store in Falmouth....but thanks again Billy!!!

• Anynomous

  03 October 2017

  Dreadful service. Store "manager" Sammy is rude and belligerent and Billy is either totally incompetent or lied to us.

• Anynomous

  06 August 2017

  Do not go to this store if you value honesty and customer service. Manger "Sam" will not help you if you have issues with erroneous billing and unauthorized changes to you account.

• Anynomous

  23 June 2017

  If I could give this store a zero I would. Absolutely the worst service ever after realizing you have been completely lied to about everything. I have been fighting sprint now to fix my bill for months since I am paying double my original quoted price. Lied straight to my face about everything and they do not care. First stop if the Purge was a real thing.

• Anynomous

  30 May 2017

  Awful. Do not do business with this store. Every time I go in to this store I get lied to. Customer service sucks and the employees have the personalities of wet dish rags. Not to mention they lie to the customers. Pretty sure I'm wiping my ass with this phone and bringing it in to ask what's wrong with it.

• Anynomous

  21 February 2017

  Anyone under me who gave this store 1 star must have came to the store with a halo over them expecting to see jesus himself behind the counter because i recently went there to switch carriers and had THE BEST experience ever! Everybody was so polite and made sure ever person in that store was a priority. They were very kind and polite despite people in line getting upset about the wait (no more than 5 min)(probably the people under me) and i thought they handled it very well. I have been down there multiple times now and almost everyone of them helped me. I would give them 10 stars if i could and i would recommend everybody to go to this store if you want to be helped by a kind, polite and very professional group of people. I would even recommend the halo group below me to return to the store and i would bet that your next visit is very pleasing! Also i would like to mention that i jad verizon for 16 years and sprints service is 100x better, i havent dropped a call yet and have been all over the northeast! Not to mention my bill is more than $100 cheaper! I would highly suggest not to take these 1 star lovers(take a look at all their other reviews) advice as you would be missing out on a great experience!

• Anynomous

  18 January 2017

  I did not even want to give this store a star but google is making me. Very unsatisfied. My son, which we pay $120 a month for his phone has been having trouble trying to find a network. The gentleman behind the counter would not even look at it in the system. I am going to go find a new provider because I don't need to be treated as if I am stupid. All he said was he was there to sell them, not fix them. Well buddy... its not a something physical we can fix.. its on your end.. This is guy is a real piece of work.

• Anynomous

  11 December 2016

  After a very frustrating week dealing with online services and getting no help, I came here to Victoria and Moses. I left a very very happy woman. I needed a return, upgrade and activation (prepaid) and Victoria took care of it all with no problem and fast as ever! I will be back here to visit these two for any more of my needs. Great job and Happy Holidays! 🎁