Southern Dodge Chrysler Jeep Ram

Location :

2747 N Military Hwy, Norfolk, VA 23518, USA
Added by Jopie, at 13 October 2016

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• Anynomous

  23 November 2017

  They treat you awesome until you negotiate your price. Then they tell you maybe you should be looking at a cheaper model cause you can't afford this one.

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• Anynomous

  20 November 2017

  I AM ROYALTY PISSED!!!!!!!!!!! DO NOT DEAL WITH THESE DISHONEST LIARS!!!!!!!!!!!!!!
  Let me start from the beginning, i am handicapped and i went to this dealership because of all the safety features that this van was "supposed" to have. i told the salesman AND the Salesmananger that i was interested into looking at the 2017 Pacifica suv's. The VERY first thing i told the salesman AND the sales manager that this vehicle had to have the Pedestrian Watch. Their answer was and i quote "This vehicle has "ALL the bells and whistle's and especially the Pedestrian Watch (which is designed to stop the vehicle before it hits a pedestrian). We test drove the van and we could not get that feature to work. Their answer was "The sensors needed to be adjusted". I wrote a check for 25,000 Dollars PLUS the trade in of my handicap van. We took the van home and we decided to test that feature of the pedestrian watch and it did NOTHING. So we went back to the dealership and talked with the sales manager and after we discussed it more he said it was there. STILL NOT CONVINCED that the feature was not on the van he took us on the sales floor and talked to another salesman who was supposed to know more on the van. That salesman told me it did NOT have that feature. I told the sales manager that they LIED to me. And the sales manager shrugged his shoulders and simply said "Yeah it doesn't have it and it could not be added". He said I would have to buy a 2018 Pacifica to get that feature which i SHOULD HAVE HAD FROM THE BEGINNING!!!! WORDS CAN'T DESCRIBE HOW PISSED I AM AND FEEL VIOLATED AND TAKEN ADVANTAGE OF MY BEING HANDICAPPED AND BEING VULNERABLE!!!!! THEY LIED TO A OLD MAN JUST TO GET MONEY!!!!!!
  As if lying to me wasn't bad enough, I was stupid enough to go back to them for a oil change and i took my southern hospitality bag (Which had all my paper work PLUS the car cleaner that came with the van i bought AND plus i had FOUR key less remote Buttons which cost 6-800 Dollars A PIECE. When i took the van home and later went to remove the bag from the van it was gone.They had magically "Disappeared" (IF you catch my drift). I wouldn't put it past them if they did something with them. The only thing left was the auto conditioning, SO NOW NOT ONLY AM I OUT 25,000 DOLLARS PLUS MY VAN PLUS 2,400 DOLLARS FOR THE MISSING REMOTES!!!!!!!!
  PLEASE DO NOT GO HERE AVOID THEM AT ALL COST!! I LEARNED THE HARD WAY!!!!!

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• Anynomous

  20 September 2017

  The best buying experience by far!!!! Kevin Lovell will get the job done. No games just results. Will definitely make future purchases and highly recommend. Good Job Team!!!!

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• Anynomous

  06 September 2017

  NEVER EVER GO HERE. I HAVE HAD THE WORST EXPERIENCE OF MY LIFE HERE. THE CUSTOMER SERVICE IS GARBAGE, THEY TOOK ADVANTAGE OF ME IN EVERY WAY POSSIBLE AND THEN SOLD ME A VEHICLE FOR NEARLY 4 GRAND PROFIT. I WAS NAIVE, DO NOT BE LIKE ME AND DO NOT TRUST THESE PEOPLE. USED LOT IS JUST AS BAD AS NEW LOT!!!!!!!!

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• Anynomous

  15 July 2017

  Glenn did a great job and had the customer in mind. After getting my oil and transmission fluid changed, Glenn let me know that my front alignment was out. I mentioned that I thought I had recently had it aligned at Southern Dodge. When Glenn called me back to confirm, I was unable to answer. Turns it, it had been aligned just a few months earlier, so he just had the technician take care of it. Very proactive, and customer-centric. You need more Service Managers like Glenn.

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• Anynomous

  28 June 2017

  TERRIBLE EXPERIENCE. They had my car for a week to change 2 tires, had to get a rental they had the car so long. they failed to notify me that my car was ready so it sat an additional 2 days, which cost me extra money for 2 days of a rental. When i finally called to check on my vehicle, they told me it was ready. when i paid they over charged my card $50 and when they went to send me a reimbursement check they made it out the the wrong person. I cant get it re issued to me because company policy dictates that they "must wait 30 days before a check can be re-issued." They had the wrong name and phone number on the account, which i asked to be corrected several times but never was. i also emailed one of the employees in the service department several times, he returned my emails to tell me to call him but completely disregarded the subject of the emails i sent him, leaving me with uncompleted work when i picked up the vehicle. I have had a terrible experience with this company and just want it to be over so I can be done and never have to deal with them again! I would drive past this dealership on 4 flat tires to go down the street to a different dealership.

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• Anynomous

  01 June 2017

  I purchased my charger here in December. The service team is so pleasant and friendly. Each time I get my oil changed, someone is at my car to greet me with a smile in the express lane. I truly appreciate that. They are awesome!!

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• Anynomous

  12 April 2017

  I spoke to the parts department asking for a price on a motor mount for a 94 Jeep Wrangler, the gentleman was very helpful. BUT when I asked for the part number so that I could cross it with an aftermarket part or see if I could find it a little cheaper online, he said that their manager told them that they CAN NOT GIVE OUT PART NUMBERS!!! That is crazy! I will definitely never be doing any type of business with them.

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• Anynomous

  01 January 2017

  AC Bell is amazing. He found the truck i wanted with the features and color I wanted in North Carolina. Within 7 days the truck will be shipped up here, underbody coated, cleaned, inspected and ready for hard use for my company. Walk in the door to Southern and ask for AC, you won't be disappointed.

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• Anynomous

  24 December 2016

  My husband and I both have purchased vehicles from this dealership. Lawrence Reed was our sales representative and he was excellent. We had an awesome experience with Frank, the finance manager as well. They have gone above and beyond to help us out, highly recommend buying a car here!

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• Anynomous

  11 December 2016

  One of the service Reps were so rude to me and my kids I actually had to actually ask for a different Rep.
  
  I asked them several times before I picked up my vehicle how my car was running and they said my check engine light was still on and the car stalls. They said they couldn't figure out how to turn my light off and kept trying to push a $2,000 bill down my throat.
  
  I didn't agree to the repairs and when I picked up my vehicle my check engine light WASN'T on and my car was running FINE.
  
  My other car only has 69000 miles and they quoted me over $16,000 for a new motor. I brought my car there for them to fix it and now it doesn't even start.
  
  I left 3 messages for the manager and never received a call back. I finally spoke to him when I was in the market to buy a vehicle and he told me my car was only worth $100 and for me to search on their website to find something RIGHT in FRONT of my KIDS. If I was a beautiful lady I think he would have been looking on the site himself. Then turns around and says he'll take care of the $2,000 bill if I buy a car from them. I promise they will never see my face again.
  
  I honestly can't make this stuff up. #Andy Fox from #WAVY 10 needs to look into this establishment. I have receipts and phone call voicemails to prove everything.

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• Anynomous

  27 November 2016

  I took my van in for a recall notice and also asked to have a "live" airbag light fixed. I hoped that the airbag light was tied to the recall, but it was not. The service advisor asked if I wanted my inspection completed along with the airbag light repair. I agreed and also asked for an oil change. The advisor indicated that my car would be ready the next day. I called in the next day and spoke with a different service advisor (my original advisor was off). The service advisor told me my car was ready. About an hour later I arrived to pick up my car. It took more than 30 minutes to pick up my car. The mechanic working on my car was at lunch and the keys could not be located. Once the keys were located, finalizing the process in the computer took much longer than expected. Then I learned that an oil change had not been completed after all (I was not charged for it). They offered to send it through the express lane but I was not interested given that I had just experienced an unanticipated wait. After I paid and was driving off, another service advisor flagged me down and told me that I had not been charged the correct amount. He told me that they charged me before the work was done. I asked why the service advisor on the phone told me the work was done and he told me that the person was wrong and there was a miscommunication. I paid the additional amount. The communication issues were laughable and frustrating. The cashier was very helpful and kind. The rest of the process was a mess.

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• Anynomous

  20 October 2016

  I brought my car in after it started cutting off while driving. I was charged $760.00. Car had same issue less than 24 hours later. Then I was charged $965.00 to fix the same issue. I was told that the other parts were bad and needed to be replaced. Yet those parts did not fix the issue and I paid $760.00, $414.00 was labor that did not fix my issue. They were not competent enough to fix the issue but I am to believe they are competent enough to know that if they had fixed the issue, these parts would still have been a problem. I don't think I should have to pay for labor twice for the same issue.

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