Our Pet Vets - South Bay Veterinary Hospital

Location :

1038 Broadway, Chula Vista, CA 91911, USA
Added by Jopie, at 16 January 2016

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• Anynomous

  29 November 2017

  My dog had a follow up this day so we came in at 12:45 our appt was at 1pm . They called our name at 12:55 and took her temp and told us the dr will be right in. 25 mins later a nurse came in and ask if we were being helped and I told her about 25 mind ago. She left and the the other doc came in about 10 more mins. I got up to leave the dr said there was a surgery emergency. He ask me if he could help me I said it’s ok and left. Customer service really SUCKS. And will not be going there no more. I guess they could make more money doing a surgery and my dogs follow up. It’s all about da money.

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• Anynomous

  31 August 2017

  I took my dog for groomingthe girl called me three times during the day to ask how much trimming I wanted on my dog, to tell me my dog was shaking and nervous but not once did she mentioned the priceI was charged $95.00 for grooming!!!!!😡😡😡😡😡

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• Anynomous

  25 July 2017

  The took very good care of my baby boy Jacob the staff and Dr.'s are great they made sure before I left their office that I understood everything bout my pets health issues and if I didn't understand or had questions they were more than willing to explain it to me until I understood

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• Anynomous

  02 July 2017

  I took my doberman pup to get his ears crpped, the vet left one ear longer than the other.

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• Anynomous

  18 May 2017

  So, I went to take my dog their today. They're actually renovating this place. They say that hopefully the new spot will be done by the mid or end of summer. They're definitely keeping busy. Working out of a trailer, they do still have tons of customers. The prices for their services are competitive, which is a good thing. What killed it the most for me, was the customer service offered. No sense of character, nor professionalism. Our appointment was scheduled for 1200, we got there around 1145, and we weren't even seen by a doc until close to 1330. I'm sorry, but that's hell of a stretch. We were constantly getting skipped over. We were so frustrated, waiting to be seen, we decided to walk out. As I was walking out, the vet tech finally told me that the doc is here (who looked like she was just walking in). Had we not started to walk out, I bet it would have been another 30 minutes for the doc to get all "settled" in. Let me just addthat it doesn't help when you're sitting in a consultation room and you could hear all the conversations that the staff and doctors are having behind the doors (same problem at the Carmel Ranch Vet location too). You could tell when a team really wants to help or just make some quick buck$. Keep looking.

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• Anynomous

  20 January 2017

  Victoria Valencia and Dr. Soto were wonderful, as well as the rest of the staff. We mention them by name because we dealt directly with them, but each time we called or brought our puppy in, everyone was great and extremely helpful. We brought our 2 month old Meerabai in a very dire condition. Dr. Soto did not give us a very good prognosis, but they were willing to try. Victoria was there when we spoke to him, and was with our Meerabai all the way. They called my daughter and kept her updated. Our Meerabai is now 7 months old and doing great! Thank you so much! We always tell our friends how wonderful they are.

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• Anynomous

  09 October 2016

  I couldn't be happier with the service here! They have always been more than willing to help from me calling because I got lost on my way there (first time going+construction..it got a little confusing) to groomings to helping my dogs when they've been sick. They've been great!

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• Anynomous

  30 August 2016

  Decent service. Despite having to repeat myself multiple times to the same person, the service I recieved was professional. Other staff, however, were rude and pushy. One lady even almost stepped on my Shepherd, I had to jerk the leash to pull him out of the way. Service was annoyingly slow, but I can understand with construction going on.
  I had grooming scheduled for the next day, but was not told I'd have to pick him up four hours later until I was already dropping my pup off. When I went to pick him up I waited about thirty five minutes just for them to bring my dog out. The receptionist had to remind the nurses about my dog twice. That part didn't seem professional at all. I'm not bringing him here for a grooming again.

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• Anynomous

  18 June 2016

  The staff and Vets are so great and have your pets interest at heart. Treating with care and empathy for a problem. Or just routine visits, they always can make you a quick appointment!! Never hesitate to call them!

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• Anynomous

  03 May 2016

  Cannot express my appreciation to all who work at this office. They are the most caring group of individuals ever. My little pug Aggie loved coming for her 'spa' day.
  When it was time to say good bye to our little girl after 13 years, they were kind, thoughtful and very accommodating.
  Thank you all for being there for us.

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• Anynomous

  23 January 2016

  The staff are wonderful. The doctors are kind and thorough. They call you and keep you informed every step of the way when your pet is having tests, surgery, or complex diagnoses. They take walk ins without appointments and have great hours. They are open 7 days a week and holidays. The groomers are superb. All this great service and the cost is much less than other vets that aren't as good. AND they are as good with cats as with dogs (the vets and the groomers), which not all vet offices are. A+++!

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