Social Security Administration

Location :

175 E 400 S #500, Salt Lake City, UT 84111, USA
Added by Jopie, at 08 December 2022

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• R. Gary Buckley

  21 August 2023

  Terrible experience. They make you pay to park and then give you no estimate as to how long it will take. You can't leave to add time to your parking, so then they ticket you because they take forever.
  
  Security was not friendly, nor were they helpful in explaining the system. Overall, a terrible, inept system

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• Melanie Walters

  15 August 2023

  The employees are great and helpful but the wait time is way too long. They have about 25 windows and about 8 staffed and opened. It took over two hours to complete my business that I had done online anyways. The parking,you must pay for by the hour and you are unsure if you will be there for 40 mins or 3 hours. While I was there I witnessed many issues and some went away unresolved. I FELT BAD FOR THE elderly, many waited hours like I did but came away confused.The layout of the building to enter only one elevator, weird. Then once number is called some had to go through double doors that were not visible to many, and many were confused where to go. No clear signs, just written information on little signs that did not help with flow of people traffic. Many calls for numbers but people either had left or did not know how to respond to. I understand government doesn't care about customer service,but gulley geewizz try and do better, please!!!!

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• Lori M

  07 June 2023

  Go to the South Jordan office instead. This office ends up having long lines into the hallway where you cannot sit down, This makes it impossible for seniors or those with disabilities to wait for the hour or more to speak to someone. Also, arrive right when they open to lower chances of not getting a chair. Called, and they hung up on me since I said they sounded uncaring they don't care.

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• D Smith

  10 January 2023

  I'm 60+yrs old w/bad knees. I arrived at 8:30a.m. and had to STAND in the hallway for 40mins, until being admitted inside the office. There should be SEATING in the hallway, there were many senior citizens struggling to stand that long. If you get here later in the day, the standing-line and wait is longer. Most ppl coming here are senior citizens.we NEED seating, please.
  
  Had a wonderful experience with 'Dan' who helped me at window 'E'. All of the documents I brought in for my parents, Nov. 7.had failed to be filed in their files (lost'?). Dan was great to copy and stamp them all again, scan them to the computer and assured me, he was going to keep them until he made sure the gal processing/handling my case, had received everything. That's 'going the extra mile', thank you Dan, also thank you for your positive attitude and friendliness. Have a GREAT 2023.

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• Jaimee Hansen

  15 December 2022

  Security: 5 stars. Friendly, communicative, patient.
  Waiting/services: they are very slow and inefficient. Understaffed. I filled out my application online two days ago but they still have you wait on a first come first serve basis and do not let you schedule an appointment. They seriously need more employees with the amount of people coming in on what is probably a daily basis. I’ve been waiting for 2 hours even though i filled out everything i could have filled out online ahead of time.

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