Was in the market for a new F150 and decided to see what they had. They have 2016, 2017 , and 2018 on the lot! The 2016 said manager special on it. Salesman didn't know what that was and had to ask. At the time Ford was roughly taking around 6 - 7k off a new 2018 truck with incentives and such. I was looking at the 2016 and was assuming more would be taken off since it's 2 years old. I asked if they would at least take more off than a brand new 2018 and they were unwilling to do so. Probably why they still have 2016s on the lot. Gave salesman my number and asked him 2 questions on 2 separate occasions. One about financing and one about a vehicle in stock. Never answered me. Save your self the time and go somewhere else that wants your business.
This review is for the service department, who took exceptional care of me and my vehicle. I did not buy my car here, but from now on, this is where I will take my Lincoln for repairs or service. I dealt with Brian, who was great from start to finish. They promptly got my car's problem diagnosed, ordered the parts and had it all fixed within two days (these were not minor repairs). Brian contacted my warranty provider before authorizing any repairs and made sure that I was covered. He communicated with me the whole time so that I knew exactly what was wrong and what they were doing to fix it. They even washed my car before giving it back to me. I was more than happy with this pleasant experience and I will definitely bring them my business again the next time my vehicle requires service!
Great support staff, Kelly!, who took the time to listen and resolve my issue fully. It was unexpected and refreshing to see such great client service skills in today's world. Definitely will go here when looking for a new vehicle.
I love them! The Sales Personal are just great and always give you more than 110% attention. They listen to you and make you priority #1 Always! All the guys are great there! Great Prices and Deals!
For the Service DepartmentI always go to Pat Sandshe pays attention to my needs and pays attention to me as the customer. He drops everything he is doing until I am taken care off. No distractions! I have seen others in that place not give me the attention he does! He shows respect to the customer at all times! He makes all his customers feel special!
If you want a great place to buy and get your CarDon't go anywhere else but Shultz Ford!
Bought my first car when they were at the old location, now bring it in here every year for my inspection and the staff is always kind and helpful. They have a quick lube center here as well and I get my oil changed there too, awesome employee's. Great place to buy a car or for any repairs, they do it all.
This is a review for the service staff. I unfortunately experienced an engine problem with my Ford and called them to ask if they would be able to accept my car for service, as I had not purchased it there. The turnaround time for how long it will take is reasonable. Staff were friendly and understanding.
After having a small customer service issue, Richard Bazzy himself called me and took care of it. Between him and Kelly from service they made sure I knew what Shults really stands for. I cannot say enough about how they went above and beyond to make it right!! Highly recommended!
Ford dealer, good luck, I got ripped off here by a dishonest salesman
Great service and best deal
Excellent experience. Shelly in the service department took time with me and explained everything they did. Would highly recommend.
All of my experiences with Shults Ford in Harmarville have been excellent. They are always courteous, understanding and more than willing to help you in every way they can. I have had my car almost 2 years now and they are always willing to answer any questions and when I have had to bring it in for anything they are quick with getting it back to me and always willing to either get Enterprise or even a car of their own for me to use to get back and forth to work. They truly understand that a satisfied customer is a happy customer. I recommend them to everyone I know if they are looking for a new car or a certified used car. From the day I walked in there to buy a car to this day, I have had nothing but great experiences with great people. Thank you for being so customer oriented and caring.
Super, super people..Managers in service and sales were very helpful. Was very impressed with everyone I dealt with. Very nice dealership, lots of vehicles.