Shoe Gallery

Location :

• Anynomous

  14 October 2013

  EXTREMELY DISSATISFIED!
  The sales person was overly helpful and went out of her way to sell me 2 pairs of pumps, and even told me I had 14 days to return them. However, she FAILED to tell me the store doesn't issue refunds, only exchanges or store credit. I had to find this out when I went back the next day with my receipt to get my money back.
  Needless to say, I was beyond annoyed...especially because the sales person on that day graciously pointed to the small signs by the cash registers stating their return policy, and repeatedly told me the girl who sold me the shoes is always very good at disclosing this information.
  Now I'm stuck with store credit I will never use since I don't ever want to visit this store again. I know I should have asked more questions about their return policy at the time of purchase, but the girl did say I had 14 days to return them so I was stupid to assume.
  This company has no website or any phone # listed on their receipt anywhere. I did find them on Facebook and send them a message with my complaint, but never got any response whatsoever.