I will not call this company again. After being referred by many other tow vendors in the area that this was a great vendor who would assist and they had the needed equipment to performed the job we needed.
This "owner" Chris gave a outrageous cost of $3500 to push a load of lumber forward. Then gave a 4-5 hour ETA to do the job. He refused to write down any information, wanted everything spoon fed to him. Definitely not a customer oriented company. In my opinion a customer that is willing to pay $3500 to get a job done, should not be made to also be their secretary.
I guess they really do own a Monopoly in the area.
Well working late night I got stuck on a guard rail contacted this company John in Jessie came out removed my truck from being stuck no damage was done to my vehicle nor to the guard rail these two gentlemen were extremely polite quick service very friendly to deal with it will recommend to anybody. Thank you gentlemen for a great job
The tow guy was awesome broke down a mile from my appointment. And he offered to drop off my load at my destination. and bring my truck to the service station. Thanks J.
I have no idea why Google is asking me how was my experience with Shenandoah towing. I do not leave and live in the same area them so they're going to get five stars for me even though I have no idea who they are because if Google does this to everybody you can't trust their ratings on anything just so you know
The owner is a thief. The company towed our truck and trailer from a not at fault accident my driver was in. The original tow bill was about 50k. There were charges on there such as "Emergency Activation Fee @ $3,500, Emergency Response unit @ $2,000, an Admin Fee of $4,280, and a $200 release fee". We were charged a $100 a day for each the tractor, trailer, and a dumpster? The daily storage charge for the tractor and trailer were expected, but the dumpster??? The worst part is when we or our insurance company would call to pay he would continuously dodge our calls, or say "he couldn't talk he was working on his farm", he would also say he didn't receive the checks from us or our insurance even though they said delivered. He did all of this while having the audacity to keep charging us $300 a day for storage. All in all he basically robbed us of about 20k more in just storage fees. I don't think he did was was legal. From here we plan on making a complaint to the state about this.