Shearer Chevrolet Buick GMC Cadillac
1675 Shelburne Rd, South Burlington, VT 05403, USAAbout
Location :
Added by Jopie, at 21 March 2017
Opening Hours
- Monday 8:00 AM – 7:00 PM
- Tuesday 8:00 AM – 7:00 PM
- Wednesday 8:00 AM – 7:00 PM
- Thursday 8:00 AM – 7:00 PM
- Friday 8:00 AM – 7:00 PM
- Saturday 8:00 AM – 5:00 PM
- Sunday Closed
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14 Reviews
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17 April 2018
My most recent visit to this location was to have an oil change and tire rotation done; it was fast, easy and no hassles what-so-ever! Being that I also purchased my vehicle from them, I would definitely go back and recommend them to others.
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04 April 2018
Bought a car here from skip ward last year, skip is the best sales guy I have ever worked with and would buy from him again. All the other sales guys here seem pretty sketchy and un trustworthy. The service department is Awesome every time, they will always fit you in and they do great work and everyone there is real easy to work with. I recommend the service dept here to everyone
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10 March 2018
Just got a brand new Chevy Fleet van from here a few weeks ago. Van is nice but they took forever putting our plates on and had us standing outside in the cold while doing so. They had one poor guy trying to put on 14 license plates on all by himself. He was great but Def could of used some help. There was plenty of employees sitting around inside doing nothing. Also the vehicle was almost empty on gas. Now when ever I've bought a car I've always left the dealer with a full tank. With the amount of $ that was spent , probably over $200,000 you would think a full tank would be a complimentary service. I'd say they came off to me on the cheap side.
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01 February 2018
Beware of this place! This is the account of my experience. On a Saturday we came together on a deal for a used truck. We agreed on the upcoming Friday for me to take delivery. On Monday my wife says the dealership called and wants me to come that afternoon to pick up the truck. Having worked all night that wasn't possible. Then they call back and tell me that another salesman who knew the truck had already been sold went ahead and sold it to someone else. To say the least I was very upset. Then they call and say the other customers deal fell through. I still wanted the truck so we moved forward. We did all the paperwork, got approved for financing even got it insured. So then they try an get us to pick it up earlier than Friday. I say no as Friday is my next day off. They then offer to deliver me the truck the next day. They admitted they wanted to complete the sale by the end of the month for sales numbers. I agreed and set up a time for 1 o'clock the next afternoon. Great so I thought, the next day after working all night I get up expecting to be getting my new truck that afternoon. I got an email from the dealership reminding of our one o'clock appointment. Then it all falls apart. They say with it being the end of the month push they can't deliver the truck. So I say no big just bring it on Thursday Friday or Monday as I was in no hurry. They then say they can't bring the truck at all! All because they had someone else who wanted the truck. Threw my deal out the window. Lies all lies. Very very unprofessional and rude to boot. Absolutely the worst car buying experience I've ever had. They'll dispute this but I assure you it's true and I have the emails to prove it!
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15 December 2017
To the owner: was definitely a little bummed out by my most recent experience and wanted to give some feedback. I've had good experiences with your service center in the past, but this one was just a headache and took up too much time out of my day. I had a 1:15 seasonal tire changeover / mount & balance, so I dropped the car off at 12:30 and they said it wouldn't take too long. I get a call at 2:00 saying that there is a significant issue with my car--told them that particular problem would have to wait until another day since I was busy and didn't have time to give it proper thought, and that we could talk more about it when the car was done with the tire changeover and balancing. I finally get another call at 4:00 saying the car is ready. Definitely took longer than anticipated, but when I get there they didn't have any paperwork ready, and the advisor was apparently at a meeting so I (the customer) had to wait ANOTHER 20 minutes. I got tired of waiting and went back. The advisor was still in his meeting, so the man who printed my receipt and swiped my card couldn't tell me anything about the problem they originally called me about. Not his fault, but was definitely was a huge bummer of an experience. If it weren't for previous good experiences this review would be a 1-star. Please remember to put the customer first. I think it would've been reasonable for the advisor to come out for a quick second to tell a customer what was up with their car, especially with a significant issue. Hopefully the next time around your service center is a bit more on top of their game with communication and preparedness like they have been in the past.
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08 November 2017
Our experience with a purchase through Shearer Chevrolet was by far the best I have ever had! We worked with Mike Fisher and he was amazing! He answered all of our questions we had and made us feel like family! We also had a great experience with the manager there. He also answered many questions we had. We LOVE our new 2018 GMC Terrain! We also love the turbo that gives it a nice boost and it handles like a glove! Best vehicle I have ever owned!
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18 October 2017
I have to say I was very disappointed by the customer service I received not from the salesman but by the finance people. I had been in a few weeks prior and didn’t like what they had set aside for me it wasn’t what I really wanted and didn’t want to settle. I realize that it does take time to run the numbers for each and every vehical and I don’t have credit so that added some difficulty however I did find another SUV that was less than what I was approved for and today was made to feel like I had wasted his time a few weeks ago so he wasn’t real eager to help the salesman out quickly today (I drove 2hrs round trip to go there) seeing if this would work money wise. I just think people should not be judged by their credit score because you never know the story as to why it may be less than perfect you should treat every customer 100% equal after all the end goal is to sell a vehical and make the customer happy. I would defiantly think twice before going there especially if you have less than perfect credit. The salesman was nice and helpful I did enjoy that part of my experience. I work in hospitality industry I know what good customer service should be.
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13 October 2017
I recommend Shearer to anyone, they have helped me to get my business started. Without their help my business wouldn't be thriving. Thanks Shearer for helping me with a reliable vehicle for my business:) they rock.
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12 August 2017
My sales rep was amazing. He got me into the truck I wanted at the price I wanted. I had to have my hood repainted after purchase due to very small white specs but I was given a rental and they drove the truck back to my work for me when it was done! 10/10 A+ car dealership.
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20 July 2017
Hank Barnes was absolutely the best auto sales person I have ever met. I felt he genuinely cared about getting me the best price and best car for my money. I cannot say enough about the courteous way this dealership treated me and my daughter. This dealership is worthy of your business.
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09 July 2017
Mike Leclair is an awesome salesmam to deal with! Also, Chet, and Finance director Matt were awesome and very accommodating. You can tell customer service is important to this dealership everyone we encountered was excellent. My wife and I would highly recommend them!!
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25 June 2017
Found a nice 2012 Chevy Cruze on their website for $4,595. When we got to the dealership it was marked for almost $6,000. When the salesman finally approached us, I told him that we were interested in the car and that I wanted to buy it, not finance it so I asked him to check the price. He asked if we had a trade in and I pointed to my truck. He then looks as me in shock (I'm a young girl) and a goes "that BIG one?!!" He then walks over to the car, then looks at me and goes "you know it's a manual right?" I did know, that's why I wanted it. We needed up test driving the car and it was clear that the guy had no idea what he was talking about. My brother asked him if it had a turbo, he said it didn't when it did. The guy said that he'd checked the price and that it was in fact $5,991. Then they looked at my truck and went out back to figure out the trade in value and write up a payment agreement. He came back out and told me that the car was actually only $4,595 but that my truck wasn't worth anything. We asked if we could put it up on the lift before we bought it. They said we couldn't do it then because they were closing soon. We said ok and talked to the salesman about coming back on Saturday(it was Thursday) because I had to work and couldn't do it on Friday. I signed the payment agreement and made an appointment for Saturday at 10:30. Then he came back out and told me that they were actually going to give me $500 for my truck, which I can easily sell for at least $2,000. This morning we show up at the dealership, cash in hand. We go inside and another salesman looks at us as says "we didn't realize how far you'd gone with the paperwork, they actually sold that car late last night." He then showed us cars that were well above what I intended to spend and told us that he'd found a car outback in my price range! Great! Apparently the only car that they could find under $6,000 was a 2010 Chevy Cobalt with a rebuilt title. I left without a car and no respect for this business. I will never buy a car from them. Especially a used one.
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26 May 2017
What a fantastic team! After having terrible experiences with two other dealerships in the past, we spent a year working with Josh and Mike to put us into a vehicle that both met our needs AND fit into our family's budget. The paperwork process was also efficient (which can take forever in most dealships) and we were in our new vehicle in less than two hours from test drive to putting on plates. Thanks to Josh, Mike and Bill for making this experience a good one and for taking such good care of our family. We love our 2017 GMC Sierra Elevation Edition!
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28 March 2017
great service! They were really understanding when I was a little late for my appointment and even explained some stuff to me before I left When I came back to get my truck they went over the bill for me and explained everything, very knowledgeable staff and great personalities to work with people all day. I really enjoy this dealership and can't wait to come back and lease our next vehicle from them!
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