SERVPRO of Denton

Location :

3412 Schuyler St, Denton, TX 76207, USA
Added by Jopie, at 26 August 2021

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• Victoria Louise Jones

  10 November 2022

  We had Derek , Joe and the team come to our house to take back to the stud work and get rid of the mould after hurricane Ian. Was a very good price, they were very professional and kept us up to date every step of the way! And the whole process was over so quickly we can’t believe how hard working they all are it’s incredible they were ready to start at around 7.45 in the morning and worked till 5.30! We are so pleased with the job and will be recommending them to everyone! Thank you again (:
  Victoria and Lucas

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• R. Parrish

  28 September 2022

  Melanie and Joe were true professionals, outstanding representation of SERVPRO of Denton. Top quality workmanship and professionalism. Customer care and service was some of the best I've received in a very long time. Would highly recommend.

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• Troy Madison

  01 September 2022

  So far, I have had the best experience with the service that I'm receiving from the Servpro crew. Melanie and Joe introduced themselves as I answered the door. Obviously, I was embarrassed because of how the damage occurred, but none of that mattered. The professionalism and kindness exhibited was that of complete understanding and I could tell that the main and only concern was doing the job properly. Melanie & Joe have put my mind at ease, allowing me to continue to work from my home office with complete confidence and trust that the service being provided is done and done right. Melanie and Joe have exceptional customer service etiquette while maintaining the utmost professionalism, and are very easy to interact with. Thank you for handling my damage claim and for blessing me with the best personnel that you have to offer.

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• Cheryl Mcallister

  19 August 2022

  Melanie and Joe were absolutely great. They we're easy to work with during the whole process. 10/10 would use them again Melanie and Joe are a amazing duo and work amazing together. They were the blessings I needed to make this process as easy as possible.

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• Hunter Valls

  02 September 2021

  Office personnel was consistently unresponsive. There are 2 people running the office, and one seemed to be more responsive than the other. Regardless, I had a hard time just getting the job scheduled in the first place. If I had not relentlessly contacted them, my job would have taken even longer. I was dealing with them for over 2 weeks. Cleaning crew did not wear PPE - and that was for black mold removal. I was under the impression that I needed to have a professional do mold removal because it's dangerous. But they evidently weren't very concerned about that. So, basically I paid them $2,000 to do something I could have done myself, with the exception of the air scrubbers, which can be rented other places. And they left the scrubbers at my house for over a week after the job was completed - it got a bit annoying to work around them, and I wasn't very comfortable having expensive equipment like that sitting around my house that I needed to be sure didn't get damaged. They also caused some unnecessary damage in the removal process (see pictures). I understand that partial demolition can be complicated, but my bathroom was clearly toward the end of a remodel (I found the mold damage toward the end of the job), and had already been mostly updated. I would've appreciated if they had protected my updated walls and fixtures a bit better than that. All they had to do was simply score the caulk and protect my vanity from damage. Not difficult. I emailed the office personnel when I found the damages after they completed the job and left, and (not surprisingly) I did not receive a response at all. I don't recommend using this company.

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