Servco Subaru Parts & Service

Location :

• Anynomous

  13 December 2017

  The staff is friendly but apparently lacks the ability to communicate. Multiple online parts information requests using the contact form on their website got no reply of any type. If you call you could end up on hold and forgotten (or intentionally ignored) or disconnected. Basically, unless you have the time to physically drive there to inquire or order parts, forget it. The impression I get from them is that they are only interested in new car sales and not servicing or parts (which are ridiculously high priced).

• Anynomous

  17 November 2017

  While everyone is polite, this rating is for lack of Efficiency, Accuracy, Quality, and zero Follow through actions on Assistance Requests.
  
  We purchased 2 sport racks when we bought our vehicle.
  
  The bike rack was only partially assembled and came with no photos, Guide, instructions; not even a model # to assist us in completing it ourselves. Multiple requests were made by phone and in person to obtain ANY guidance/info. Zero results. We’ve owned it for 3 months and I still can’t use it.
  
  The kayak rack install was exciting ... leftover bolts rolled down my windshield shortly after leaving. I had to return to ensure it was accurately installed. Again, NO info on how to safely and properly use the rack. Zero follow up to provide by email as they promised - just like with the bike rack.
  
  (Because models and operation vary, I find it troubling that no guidance is given. Even MORESO when only partially installed - I’d someone is injured at my expense because I dont use it properly, I am liable.)
  
  I love our salesman (Josh is awesome!), and everyone is courteous across the board.
  The service dept, however, left me feeling completely dissatisfied, and that I cannot trust my vehicle to them. Further, that I would have done better to buy these after market items elsewhere and installed myself using the proper guides and instructions that would have been provided.
  
  Complete waste of my Time and Money, and every day that I can’t use these items as intended, the dissatisfaction and lack of trust burns anew.
  
  The moral of the story - absolutely BUY at Servco Subaru, but don’t trust them with your vehicle, and BUYER BEWARE on all Accessories that require installation. There is ZERO efficient service after the sale, and obviously no importance or pride is placed on the quality of the work/service provided.

• Anynomous

  23 September 2017

  No shuttle available despite being assured when I made the reservation for an oil change that a shuttle would be. Waited 2.5 hours. When car was "ready" was advised the air conditioner filter was dirty but they'd switch it out next time. If they'd asked while working on my car, (I was sitting right there), I would have had it replaced now. But too late cuz they were onto their next car. Had to pull teeth to find out what was included in the "5,000 mile service package". They don't bother to update decal reminder for next service. The desk staff made me feel defensive for asking basic questions. Hoping to find more professional service staff.

• Anynomous

  29 July 2017

  Polite and professional...but the prices, far to high. $175 for an oil change, $1000 for 60k service for my Subaru. Too much!

• Anynomous

  23 November 2015

  Great staff here. Friendly and not overly pushy.