About
Location :
Added by Jopie, at 30 March 2023
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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5 Reviews
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15 August 2023
We enjoyed our experience at Sensei. Great team in Nobu restaurant, experience desk, room service, tour guide.
We had our best spa ever in spa inhale! Outstanding and experienced yoga instructor! Professional activity team. We even had a private sail and snorkeling experience!
However, one star due to the only department(even one person) - front desk.
Activity team contacted me one month earlier and worked with me to upgrade my stay to discovery sensei package with further upgrade options available.
Activity desk told me to talk with front desk for billing and upgrades. The front desk said that I have no chance for upgrade or even for an experience package since I booked with AMEX. I felt really confused. I was negotiating with front desk in a bathrobe after my spa for 30 mins. The front desk manager, she insisted that I should provide her all my previous emails with activity team to prove what I said! I didn’t take my phone with me due to spa. I tried to provide all details I remember and staff’s names who contacted me ahead. The manager said she didn’t know those people at all. That’s unbelievable! They asked customers to prove their contact with their own resort??! In the end, this manager refused to continue our conversation. Till now, there is zero apology on the unprofessional and rude service!
You should have a better training for your front desk crew especially your manager please.response / report this review -
31 July 2023
The resort and grounds are gorgeous, but the people who work here really embody the Aloha spirit. We were greeted by Aunty Lavenda at the airport and her beautiful smile and warm personality set the tone for our stay. Ada and Charles at the bar are amazing people to get to know and make the the most delicious drinks. The activities coordinators, Natascha and Eva really listened to what we were interested in an came up with some fantastic experiences, like the garden walk with David, a knowledgeable botanist who opened our eyes to some unbelievable plants and the history behind them. Shani and Carlos were super helpful and sweet, making sure our poolside experience even more relaxing. The food at the Nobu restaurant was heightened by talking to Carla and the chefs, who even let us feed the koi! Eric made the spa hale experience one of our favorite things here at the resort. There are many people I haven’t named, but the magic and beauty of the Sensei would not be possible without the amazing people who work there. We can’t wait to come back and visit again!
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07 July 2023
Wow! Gardens are amazing. It's very quiet and beautiful. The Hale experience was amazing. My only problem was how early the restaurants stopped serving. I had to eat at the bar or go to a nearby restaurant. The food was still good. I would rather have had a full menu rather than bar food.
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01 June 2023
Omg! This place is gorgeous and the gardens are absolutely stunning. It's like a nature walk botanical garden that features so many different plant species.
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06 April 2023
It truly is a wellness retreat Calm, relaxing, and surrounded by greenery. The service is great as well. Only challenge is that everything needs to be scheduled (meditation, yoga, other activities, dinner reservations, etc ), so you always have to have your phone with you.
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