Sears Outlet

Location :

• Anynomous

  21 March 2018

  Going out of business at this location. Deep discounts between now and April 8th.

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• Anynomous

  12 March 2018

  They are closing this store. I now get to drive to Everett for their remaining outlet. Thank you Amazon.

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• Anynomous

  27 February 2018

  It was a while before we got a person who was knowledgeable on their beds. Once he came over, he explained that all sanitized beds were returns from customers before their 30 day policy. The beds look brand new. We walked out with a BeautyRest, queen mattress for $799.00. I am extremely satisfied with the salesman and how well I now sleep!

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• Anynomous

  27 December 2017

  Bought washer and dryer from this store. Worst appliance shopping experience ever. The dryer came with wrong cord, and delivery person just left it uninstalled. Called Sears multiple times, they just push responsibility with the shipping company (XPO shipping). By the end I had to install the dryer myself. Bad company like this deserve bankruptcy.

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• Anynomous

  04 November 2017

  How long til chapter 7/11?
  
  Our sears in Shoreline n Everett look very bare on the inside.

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• Anynomous

  24 September 2017

  Worst experience I've ever had with trying to order a part for my lawn mower. I would highly recommend looking elsewhere for anything Sears offers.

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• Anynomous

  15 July 2017

  Great experience. Stan is knowledgeable and not pushy at all. Very polite and take his time to explain everything we need to know. One of the best sears outlet we have visit so far.

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• Anynomous

  06 July 2017

  A nice surprise to stop at the Outlook store and find a very knowledgeable salesman who was also willing to go the extra mile to help us find our refrigerator. We decided to buy a new one and was thrilled that we could do the whole thing right there in the Outlet store.

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• Anynomous

  25 June 2017

  Worst Customer Service Ever at Shoreline!
  
  I initially went to the Tacoma Sears Outlet on June 12, 2017 to review specs and find the perfect dryer because my dryer of 7 years went kaput; unfortunately after I finally decided on the best fit for what I needed they did not have it at their store. However, because I had my washer for over 15 years, I found a new washer that made me want to buy the set. The sales-manager at the Tacoma store went above and beyond to help me locate the matching dryer, that day it was not located in Washington close, but the next day it popped up at the Shoreline store. I was excited. I called the Tacoma store on June 13, 2017 and as I was calling the sales manager, he told me as well the dryer was at Shoreline. He said that after I purchase the dryer the delivery can be coordinated and I could receive them at the same time, which would also save me money on double delivery charges.
  
  Well, I placed the order for the dryer and then I immediately called the Shoreline store to try to arrange a coordinated delivery with them and the Tacoma store. This did not go as smoothly as I expected, it actually went terribly wrong. The person who answered the phone, did not have knowledge of helping me, so I asked for the manager, someone named James got on the phone, I explained to him that I just placed an online order for a dryer and want to coordinate delivery with the Tacoma store, I asked if they can deliver to the Tacoma store or if they share a distribution center for shipment so they can come to me together, I also inquired about why the shipping was much higher than what I was quoted at the Tacoma store. James informed me that essentially it didn't matter where I wanted the dryer to be delivered it can only be delivered to the address on the online order. I asked James, what if it was a gift for someone - he told me that I do not have a CHOICE. After I sensed in his voice that he did not want to help me or provide alternatives, I said OK and ended the call there because, then my happiness about this purchase went South. To date I have not received my dryer, nor have I received a follow-up call from anyone at the Shoreline store informing me of anything, to include when the dryer should be delivered or that it can't.
  
  The manager at the Tacoma outlet store has been diligently trying to help me resolve this issue, however there appears to be push-back through Shoreline with that process as well. The last information the Tacoma manager was provided was that Shoreline can't ship to my address? - this was news to me, because her I am waiting.
  
  The Tacoma store has been going above and beyond to help me resolve this situation and I applaud the sales manager for that, but the Shoreline store appears to care less that I have spent $900 on a dryer and whether or not I ever get it. This type of service is main reason why retailers don't stay around. Just because you have products does not mean consumers have to buy from you - This service just gave the competition edge... I want to shop where I feel my service is important as well as my $$ - Shoreline does not make the grade - very poor customer service.

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• Anynomous

  20 March 2017

  One of the worst companies i have ever encountered. Ordered a dryer online that was discontinued but "had no defects or blemishes". Took extra time to confirm with a sales rep that the dryer had no defects or blemishes. Completed the order. Dryer had scratches and dents all over it.

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• Anynomous

  15 November 2016

  Worst customer service ever. I bought a chest freezer. It never arrived. Three months later, I'm still fighting for a refund. If I could give a negative rating, I would.

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• Anynomous

  24 March 2016

  Terrible customer service. I ordered my dryer online. Never received a call to schedule delivery. I had to call 3 times before I actually got the delivery scheduled, and then they didn't show up! 1 month later, I'm still waiting for my dryer!

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• Anynomous

  30 December 2015

  No pushy sales people, clean store, good prices, and they had what we needed.

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• Anynomous

  23 September 2015

  Large selection for an Outlet Sears. Plenty of good buys to find in all of the departments. Staff is friendly and willing to help you.

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• Anynomous

  27 April 2014

  I have never had such a horrible experience in delivery as I just had with the delivery drivers. To start it off they not only came late but they couldn't find the address which hasn't been a problem with anyone before. They then said since they can't find it they would have to reschedule unless I drove out to go meet them. As I couldn't wait any more I told them I will borrow the neighbors car to go meet them. I found them 2 miles away from the house. They followed me back to the house at that point. That was when it took a turn for the worst. One of the guys started to say he wasn't going to deliver if they couldn't find the house and I said I went out of my way to borrow a car and you guys were so late as it is. I asked why am I even paying for this service. At that point he started to yell and curse at me for being rude and not being polite. I couldn't believe he was yelling at me for this. I told him his boss will be hearing about this. I can't believe Sears would hire such rude and very dangerous people. I was quite scared for my well being as he was close to erring aggressive and violent. I am so shocked at such a company to not do a background check on these guys.

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