Royal Palm Nissan

Location :

9405 Southern Blvd, Royal Palm Beach, FL 33411, USA
Added by Jopie, at 01 February 2017

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• Yaha Seijas

  19 December 2017

  Horrible service. I went for an oil change and they did something that the car broke down the next day. Nothing was wrong with the car before I took it.

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• Will Last

  09 December 2017

  We have bought a new Nissan from them and had it serviced here as well. Car was a year old when one of their service techs replaced the navigation sd card with an older version. He stole our new and updated map and put an outdated in. We reported it to the service manager but he denied any wrongdoing. We didn't get anywhere with them and we stopped coming here for good.

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• Gabrielle Jadotte

  01 December 2017

  Horrible customer service!!! I leased a vehicle with Royal Palm Nissan and they neglected to call my car insurance to provide them with the new car details. I received a notice in the mail from highway safety and motor vehicles that my driver license will be suspended due to lack of insurance on the new vehicle. When I contacted my insurance company Liberty Mutual, who has been taking my money every month, they claim they never received a call from Nissan to add the new car to the policy. When I called Royal Palm Nissan and spoke to a Sales Manager he put blame on my sales agent saying my agent was supposed to tell me to call myself and that its not their fault and they're not allowed to call the insurance to tell them anything. I have purchased many new and lease cars over the years and the dealerships have ALWAYS called on the customers behalf. Thank god nothing has happened since having the vehicle because if it had Royal Palm Nissan would be paying a hefty fee since they still own lease vehicles.

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• Willene Nazaire

  27 October 2017

  The staff was cheery and helped me to make the best of difficult situation. Bryan, John, Ron and the rest of the staff were pleasant and seriously considered my needs when helping to make a decision. Amazing service!

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• Ross Parris

  20 October 2017

  Last year I got a fantastic deal on a car I didn't even realized I liked until I got inside, and now I'm in love with my little spaceship. (2010 Nissan Cube) I found the service department was little lack luster until I got assigned to Bryan Johnson when I went in for an oil change and a checkup on certain issues (that were never properly addressed before by other people in the service department.) He really deserves a raise. He went above and beyond my expectations and excels at customer service. I highly HIGHLY recommend him. Very professional and down to Earth.

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• Jenni Chase

  17 August 2017

  Where do I start!?? Well when I first bought my car I thought it was really nice it was around 8,000$. When I looked inside the car I saw many dead roaches but the seller assured me that they got rid of all of them and that it just needed some cleaning inside. It was all good until I started paying online instead of through mail and I saw that the balance was 13,000$!! But by now I'm down to 10,000 left to pay. Plus the roaches never really left and came back! I went to try and trade in the car for another one and they said I'm paying for more than the car is worth and they couldn't help me. So Basically i got ripped off!! DONT BUY HERE SAVE YOUR MONEY AND GO ELSEWHERE. I WILL NEVER RECOMMEND THIS PLACE TO ANYONE.

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• Bryan Niland

  18 July 2017

  I'm out of town and decided to use this dealership instead of when I got back home using my Nissan dealer. Had appointment for 830am. 10:15 is when I got my vehicle back for a simple oil change and rotation. That's poor and Slow service. Look through the shop window located in the parts purchase are and just watch - you will see why. No sense of urgency. Multiple techs on their phone while working on cars, everyone seemed to be eating and snacking. Worst experience at a Nissan service dealership. My advisor was less dry and lacked the professionalism I would expect from Nissan.

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• Hervé W

  07 June 2017

  I bought a 2013 Altima in 2016 and have had AC issues twice. The extended warranty has saved me a lot of money and the service from these guys is great. Big-ups to Angel in the Service dept for keeping me up to speed and mobile while my car was worked on. Will buy from them again. Hopefully not soon though 😁

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• Lily Flow

  01 June 2017

  I have been servicing my one and half year old Nissan Rogue at this dealer. I purchased a brand new rogue and this is the only place I have taken it for servicing. When I was there, mid-February, my service advisor told me that the battery in my SUV is bad (also mentioned in invoice) but they can not change it under warranty because it is not the original i.e. not from the manufacturer thus I need to pay for the battery. I was puzzled and did not change it. I have extended warranty on this vehicle. I called the dealer and Nissan America explained the situation. After 3 weeks a lady from the dealer left me a voice mail saying they will service my SUV. I went there again last week (on May), and waited 1 hour 05 minutes to change my battery. When I got home that evening, I checked the battery and I was so frustrated to found out that the old battery was still there. They did not change it at all. I called my service advisor again, he asked me to come again to change it. I have both invoices that I signed. Three months after they initially told me my battery was bad, it is still not changed and the battery is still running well despite being 'bad'. I lost TRUST in this dealership.

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• Michael Jaycocks

  12 May 2017

  At first, on the cover of the book, this dealership seems like a great place to do business with. However, once you peel back the skin of the onion you recognize that they are no different than any other dealership in the West Palm Beach area. I do not recommend anybody go to this dealership if you have credit problems or financial issues getting a car financed.

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• Deedra Thompson

  09 February 2017

  We leased a 2017 Rogue and had a very pleasant experience and are extremely satisfied. Jean-Milou Francois was our Sales Representative and he worked to make sure we received exactly what we wanted and at a fair price. Would recommend him and Royal Palm Nissan.

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• Cesar Ortiz

  08 February 2017

  Came here to reluctantly buy my first car. I say that because I still loved my car very much so. My parents recommended me to this guy in my picture, David. He made my experience very smoothe and was an overall pretty good guy(yes I know for a salesman). To make a long story short, in total, we have bought three cars including mine off of him and all have been great deals. Mine I fortunately saw online which I recommend you guys do before heading over. Proud owner of a 2014 maxima. Def gonna go back to trade up

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