Gabriel was friendly, clean, professional. He did an excellent job. The job took longer than expected because he had difficulty in obtaining a tool he did not have. All in all, the job was well done and we appreciate that it was done as quickly as it was.
Had a team of different folks at my house over 3 days trying to find what was backing up my washer drain. Everyone was extremely professional and confidence inspiring, They had high-end equipment and were sure to actually show me what was causing my problem, where it was and that it was repaired.
As disheartening as it always is to experience unrelentingly clogged drains that my limited plunging and snaking skills could not resolve, its refreshing that a company such as Rooter Heros was so responsive, professional and knowledgeable to provide relief. Carlos responded at the beginning of the 2 hour response time window, and determined after snaking and taking video of the drain, that jet streaming would be required. I apologize that his name doesn't immediately come to mind, I'll call him the jet stream guy, wasn't able to come until late in the day, and though it took 2.5 hours to finally locate the clean out drain (inconveniently hidden behind the mobile home skirt under the mobile home) he resolved the problem. By then it was 8pm, and he had another emergency to attend to. Truly a hero of Rooter Hero!
The team worked well together to find the cause of my problem and did an excellent job coming up with the solution and repair. They were truly polite and professional through out the process. They explained all the options and costs for each option.
On New Year’s Day my kitchen sink drain backed up and I was in a panic as I had guests coming for dinner. The Hero’s came to my rescue. Everyone I spoke with from the company was very professional and super nice including the lady that first answered the telephone, the dispatch lady and the service technician. Communication was excellent and the service was first class. The technician was prompt, well spoken, friendly and wore a clean uniform. If I could give them 10 stars I would. Thanks guys for a job well done.
Craig/72Sold