Roommakers Furniture & Flooring

Location :

2020 16th Ave SW, Cedar Rapids, IA 52404, USA
Added by Jopie, at 06 December 2015

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• Anynomous

  04 November 2017

  While we are expecting our furniture to arrive by Monday and today is Friday, I wanted to share our experience as it has been far different from everyone else's on here. We worked with Mark, who immediately approached us. He was very friendly. While at times he tried to veer us in a different direction, he was quick to fall back in line with what we were shopping for. He gave us time to pick out what we wanted. He worked with me on the price of a dresser. He was respectful to my wife and 10 year old daughter. He ensured that we were getting exactly what WE wanted and not what HE wanted to sell. We went in on a Wednesday. Proper expectations were set that it could take a couple weeks to get here and that there was a delivery charge. When I called Thursday to give him a heads up we were coming in for a deposit and look at more furniture, he informed me that he had the furniture that we wanted, come in and instead of waiting a couple weeks, we should expect the furniture to be delivered this coming Monday. He showed us the pieces that we could expect to have delivered, that were in the stock area.
  Although we worked with a nice salesman at another store, the prices were significantly cheaper. To the point that we could still get furniture there that we were initially going to get elsewhere. And the quality is just as good. So short of making sure it is delivered when they say it will be, our experience there has been nothing short of excellent. While I hope they are not truly going out of business, I fear that they really are and wish them all the best. Thank you Mark, for your outstanding service to the customer!

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• Anynomous

  21 August 2017

  Our salesperson was great and patient while we looked at mattresses. We went with the floor model, a few marks but no big deal as it'd be covered. The manager came over and gave us the same deal on a new one. Came in under the time quoted, helped us load it. Liked their selection of other furniture, too. Will definitely shop there again!

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• Anynomous

  22 July 2017

  Bought a bed here that was marked down. Jim was very nice and made a pleasant buying experience. Love the bed!

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• Anynomous

  16 May 2017

  1-star for salesman Mark, but 5-stars for manager Jim!!!
  
  My Mom and I went to look for a "big man's" recliner and we, unluckily, got salesman Mark. He was very eager to sell, but we had no idea after making the decision to buy a $1300 leather recliner that he would make us pay for it to be delivered. I mean, it's a $1300 leather recliner!?!
  
  Recliner arrived and we picked it up and set it up at home. We had some difficulty putting the back in the recliner and recliners are NOT hard to put together. After a couple of months, the right side was "drifting back" and not even with the left side. My Mom called and talked to Mark and he was immediately defensive and accused us of doing something wrong. He said he would check with his service guys and call us back by Friday.
  
  Well, Friday came and no call. So that afternoon, my Mom called to talk to Mark and surprise!, he wasn't even working that day. Talk about a service disaster after picking up what I'm sure was a NICE COMMISSION on recliner like we ordered.
  
  Luckily, my Mom talked to the manager Jim and from that moment on, we were taken care of wonderfully!! Jim turned a 1-star experience into a 3-star experience! We would shop there again, but steer clear of Mark!!

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• Anynomous

  06 March 2017

  Bought a couch and a recliner from here very disappointed in how long it took to get the couch and chair almost 2 weeks but was promised it would be in on a Wednesday and it wasnt than all of a sudden it was in a on Thursday but couldn't get it on truck that day to deliver. We had to be very sturn with them to get it by friday and at one point he said well hopefully we get it to you the guys on the truck like to be out early on friday if not on friday than by Wednesday of next week. So got the couch and chair guys who delivered it didnt take it apart to bring it in like i was promised now there is paint scraches on my furniture and scratches on my wall. To top if off i am 100 percent sure I got the floor model of the chair when i was promised new! Tags were on the chair but not the couch, tags was worn out looking and you could tell on the top of the couch there was a tag with the price on it but they cut it off! oh and we went there 1 day later and the chair was not there the guy told me it broke. Never never never do business with them. When we went back in the couch was on sale the guy told me i beat him up on the price but 2 weeks later its in sale?

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• Anynomous

  17 February 2017

  Went in looking for a mattress and the guy said if we didn't buy it right away the pricing would go up. We didn't like all the stuff he said so we left and didn't buy. We noticed a day later much less proving actually. Not a fan of the tactics.

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• Anynomous

  17 August 2016

  Very nice selection of good quality furniture.
  Extremely nice and helpful people.
  I would recommend them to a friend.

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• Anynomous

  26 March 2016

  I had bought a bed set through them, and there were some issues with the manufacturer getting what we had ordered in. While not directly their fault, they really went above reasonable expectations to make sure my wife and I were happy.

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• Anynomous

  11 March 2016

  Bought a mattress set here and LOVE IT. However.. I also just bought an Ashley sectional here and the salesman told me it'd be 2 weeks at the MOST. Come to find out he was just trying to make a sale and it'll be weeks longer before anything arrives. I now have no living room furniture and am SOOO disappointed! If you go here do NOT work with Marshall.. He's just after that $$!

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• Anynomous

  18 December 2015

  my girlfriend and I purchased a sectional at roommakers, after looking around for about two, weeks we got such a great deal and good service from the salesman MARK. thanks mark we be back to by are dinette set from you after Christmas.

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• Anynomous

  13 December 2015

  Great selection. Superb help. A worthwhile visit, for sure.

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