About
Location :
Added by Jopie, at 24 November 2015
Opening Hours
- Monday 7:00 AM – 9:00 PM
- Tuesday 7:00 AM – 9:00 PM
- Wednesday 7:00 AM – 9:00 PM
- Thursday 7:00 AM – 9:00 PM
- Friday 7:00 AM – 9:00 PM
- Saturday 8:00 AM – 9:00 PM
- Sunday 10:00 AM – 9:00 PM
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15 Reviews
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17 December 2017
I have had my share of frustrations with them in the past. Even after venting those frustrations at some service staff (sorry Louie) they managed to maintain a professional demeanor. My vehicle was finally fixed and has been running well. They have made a complete 360. Five stars are well deserved. Strong work Alejandro Peralta.
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13 December 2017
I used to work there, new facility and people working there are a vast improvement. Head mechanic Carlos is one of the best overall techs I have ever met. Alex my service writer is a good and talented manager of his clients needs and makes my service needs a real pleasure to have done at the dealership.
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12 December 2017
Unfriendly customer service. They wanted to charge me $25 for provide me with the radio code for my van. That was despite the fact that I was providing them the VIN and my registration showing that I'm the owner
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15 November 2017
2012 Jeep Wrangler Call of duty modern warfare 3
The advisor Alejandro peralta would not call the sister store to figure out if my extended warranty was valid. The reason that would have been helpful was I lost my copy of the warranty and I work 7 days of the week from 4am to 8pm so a little help would have been greatly appreciated. He told me it was expired. He said he did call the warranty and was told it expired in may and was only good for a 100k miles which makes no sense being my vehicle only has 70k. When I called the warranty they told me it was under warranty. I had to miss work and drive to the store to talk to the finance manger at Nissan the sister store to ask for a copy of my extended warranty. The manger at Nissan said mr. peralta could have called him and asked for it. The advisor mr peralta was upset because I insisted that the fisher dodge in Yuma was much better in customer service. I went in for a air bag recall and they broke my dash and gave me the vehicle back with the dash bulging and clips sticking out of the side of the vents and side panels. I asked for a car wash and he did not do that either because he assumed since I was going to Nissan for an oil change they would do it. When the general manger came out to see what the problem was he asked where I purchased the vehicle. I told him Nissan. He told me to leave and go take it there instead. After they broke my dash for a airbag recall. He did not wait to here my side and move forward to resolve my issue. It wasn’t until I asked for the owners email that he and everyone else including myself settled on them fixing the dash and washing the Jeep. That was what should have been done in the first place. I ended the horrible day with a sit down with the service manager. He listened to my concerns ordered me a new bezel that they broke. He promised he would have a meeting with all the people involved. I believe him to be sincere in his promise and hope things change for future customers. The only people that seemed to care about my concerns was the shop Forman and the service manager, and the smiling and friendly cashier Becky were the only positive takeaway from all of this.response / report this review -
30 October 2017
I wanted to trade in my vehicle but the salesmen Jamie Agredano ( Mexican guy with tattoos on his arms) was so rude and disrespectful. Will never go back. I went to the new Brawley dealership and got want I wanted at a nice payment.
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20 September 2017
I went to the dealer for a warranty issue, they told me it will take about 10 day to get the parts, i just called today (a month later),and the service guy said they receive the part incomplete, and they are waiting for the remaining parts, meaning that they provably never order my part, and they just pace the order today. I didn't buy my vehicle at that dealer and I cannot say anything about their sales department, but their service department needs improvements.
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09 September 2017
SERVICE DEPT REQUIRES AN APPT. VERY COLD AND UNHELPFUL. AVOID THIS SERVICE DEPT!!
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28 August 2017
Great customer service. They serve coffee in the guest area and also have donuts if you go early in the morning. They also have shuttle service but they take their time to give you a ride.
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05 August 2017
I hate having to bring my vehicle into service here. I initially cancelled an appointment on a Tuesday, left a voice mail to reschedule no response yet. It's Friday today I decide to walk in and make my appointment and both service writers are on the phone. Ok they get off the phone and immediately help two customers that walked back into the office area. Ok. One leaves and the other jumps back on the phone. What the hell just happened? No hello we will be with you in a minute nothing. I don't know why this valley is so rude no customer service skills I guess since there's no dealership for about an hour, they don't care.
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22 June 2017
Purchased a used Dodge Ram in Feb 2017. It is now June 2017 and I still don't have possession of the vehicle's title. The only reason I went to Rogers & Rogers was because they had the vehicle I wanted. I definitely didn't get it for the price I wanted and my experience getting the title has been very frustrating. I won't be going back and won't recommend them to my friends.
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22 March 2017
Brutal. Is all I need to say. Asked for my vehicle at 8am didn't look at it until 3 and gave bull crap. Asked for the manager, he conveniently wasn't available. Ran out of time to do my work. Don't go there just useless
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16 March 2017
Rogers and Rogers Chrysler Jeep Dodge is the best
I've bought three trucks from them and now just bought a Jeep Wrangler from them also
I wouldn't go anywhere else
A big thanks to all the guys , seriously they are bestresponse / report this review -
17 June 2016
Prices are a little on the high side. But the service I experienced here was phenomenal.
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20 March 2016
One of the absolute worst customer service experiences I have ever had with the Service Dept Manager.
I recently took my truck to this dealer for warranty work on the cruise control buttons, loose rear suspension and factory recalls. The service writers were courteous and helpful but the service manager is a customer service disaster.
He was unhappy that I had read the warranty recall sheets carefully and knew that I was due a loaner car for the duration of one of the recalls. It was clear that given the amount of work that had to be done they rushed my truck.
When I came to pick it up I saw that they had not replaced the Cruise Control button assy. I asked to see the manager and asked why. He flatly stated they had "Road tested my truck several times and could not duplicate the problem" This was an out right lie as the mileage on my original incoming paperwork done by the service writer showed the SAME mileage as the mileage written by the mechanic when he finished the job. This dealer is at least 5 miles from the nearest freeway where they should have tested the cruise control. There should have been at least ten miles on the odometer.
The service managers entire attitude was one of "just get that loaner car back as soon as possible" He was extremely rude, condescending and hostile during my discussion with him.
When he realized that I was not at all happy with this situation there are several things he could have done to help me with Chrysler/Dodge Warranty peopleall of which he refused to do.
This service department is overwhelmed with work, has no space for vehicles and is in my view badly mismanaged by someone who has no clue what customer service entails.
My advice: Go to ANY OTHER DEALER.response / report this review -
01 December 2015
Great experience buying my first car !! Excellent service & they did what they had to do to get me the car very satisfied !!
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