I think the lady who I just talked to needing an apt for my son was afraid it would hurt her in some way if she had to actually make an apt for after school. Will gladly take him somewhere else for an x-ray of his shoulder.
So aggravated with their phone options. I've been trying to get ahold of someone for a week. They will NOT answer the phone.
I have been going to this office for a while some of the doctors are great some are not so it depends on who you get
Ridiculous wait time on more than one occasion.. Whether it is busy or not. Hard to keep my infant children occupied for over 2 hours to only be seen by the doctor for 10 minutes at best.
Went in knowing I had a bacterial infection. The DR refused to culture it bc it was an initial visit, instead making me wait an additional 2 weeks for a new appointment. Came back 2 weeks later and it was cultured. 4 days later results came back positive. I was told a prescription would be called in. Went to the pharmacy 1.5hrs later and prescription was not called in. Called the office and they said it would be called in within a few minutes. Went back to the pharmacy 30min later and it had STILL not been called in. Called the office again and was told the dr was busy with a patient and would call it in when she was done. Called the pharmacy 3hrs later and the Dr NEVER called in the prescription. Ridiculous! Terrible service. I WILL NOT RETURN NOR WILL MY 2 CHILDREN.
Have been tremedously helped at this facility. simply amazing nurse practioner in the pediatric dept. She took so long with our toddler, not the standard 8 minutes so they can get someone else in there. I'd swear she cared for our son as if she were his Aunt.
From a woman who outdid herself helping us with a referral, to whomever runs the appointments desk/office, apparently they are all college graduates who are patient, extremely well-spoken, and kind. Oh, and then they get things taken care of for you. Took this time to write due to just how well run and staffed this gem of a medical clinic in rural America is.
I was absolutely thrilled with my first visit to the clinic. It is so organized and efficient and most definitely geared toward patient satisfaction. I was so happy to get Dr Goddard as my PCP. She is wonderful and actually listens and explains things. I couldn't think of going anywhere else. None of the medical facilities I used to go to in VA can even come close to the Robert C Byrd Clinic. Kudos to all of the staff!