About
Location :
Added by Jopie, at 16 September 2016
Opening Hours
- Monday 9:00 AM – 7:00 PM
- Tuesday 9:00 AM – 7:00 PM
- Wednesday 9:00 AM – 7:00 PM
- Thursday 9:00 AM – 7:00 PM
- Friday 9:00 AM – 7:00 PM
- Saturday 9:00 AM – 6:00 PM
- Sunday Closed
Gallery
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13 Reviews
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14 December 2017
Staff was very helpful and personable. Had a good selection of used car inventory. Very clean and comfortable overall
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06 December 2017
My experience at Rick Zoerb Ford was excellent. I received professional and very courteous attention from the General Manger as well as the Salesman attending to my specific purchase. I already recommended this dealership to my family and friends who currently own a Ford vehicle and/or might be interested in changing their vehicle in the near future.
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26 November 2017
Great trustworthy mechanics and great prices on new and used cars and trucks. Also has great selections and will get the auto you want. Great employees. I own a Chevrolet and use them for service. Because I trust them a great deal.
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26 September 2017
I had a great experience. I purchased a ford fiesta and drove it home and decided it was to small for my babies. My credit is bad and Rick Zoerb worked with me to get me approved for the car I wanted. I tried 5 different carlots and I was denied or had to pay a higher down payment but thanks to Rick Zoerb Ford I have reliable transportation with a warranty I was surprised the owners didn't get frustrated with me ask for Jason he will take care of u took me two days and he did a awesome job😀😀😀
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07 September 2017
As with any limited production automobile it was frustrating at times, however the staff continued to work hard at lining up the date as Best as possible. To say I'm thrilled with the car is a understatement. It's absolutely stunning.
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26 August 2017
I purchased a 2017 F-250 and dealt with Todd one of the owners, and was promised he would exchange the screen in my truck for a larger one with back up sensors. He told me that the parts had been ordered and it took 2 months to supposedly get the part in. So I go drop my truck off for 2 days, they call me to tell me the parts were never ordered and they would not work in my truck anyways. I call numerous times and no one answers the phone. The title and tag was messed up when I went to purchase my tag. Made 2 trips from Alabama to this dealership, to get the tag resolved. Customer Service is one of the worst I've ever seen, although there was one lady I spoke to who was nice and considerate every time I called whether I was rude or not. She is a receptionist and her name is Jonie, and she is the only reason I gave the one star. Seems to me everyone else should take notes on how this lady assists customers. She was very professional. I own my own business and i know the rules of business, and if you promise someone something you should get it done, and if not that is not business it is just lies. I thought that after everything that had happened with my truck, I would give this dealership another chance to redeem their self with my 2014 Shelby GT500, but I thought wrong. It has been having some issues so I took it to the service department for them to find the problem so I could have it fixed. It has been in their service department now for 3 days and I have heard nothing from them. Now we are back to where no one answers the phone, but the one time they answer I am told they are working on it off and on and will let me know something shortly, although all they are suppose to be doing is a diagnostic check to find the problem. It shouldn't take someone 3 days to run a diagnostic check. You are either working on my car or you are avoiding me, and I can assure them it is not the first one. I have come to the ultimatum that if I have heard nothing by Monday I will go pick up my car and take it to a different dealership. I will not be doing business with this dealership anymore.
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04 August 2017
Enjoyed working with this dealership. Decent selection of quality used cars at fair prices. Friendly & knowledgeable staff and no high pressure sales tactics. Was especially pleased with TJ, my Salesman and Charles, the Sales Mgr. They were a pleasure to work with. I will definitely recommend them to my friends.
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14 June 2017
1 star because I had to mark at least 1. I bought a truck from here back in April and I told them I wanted a spare tire, the backup sensors fixed and the door code. No big deal, so I thought. I ended up having a service appointment to have all of this fixed. When I got there, I was there for 3 hours for them to tell me they were going to wait to do all of that the following weekend because they couldn't find a spare tire, had the backup sensors in stock but needed to order a wiring harness and still wouldn't do my door code. So I go back up there the following weekend and they finally did fix all of it. This only being done after I had to call the dealership several times during the week and pitch a fit to get it done. Not to mention the fact that they sent my tag to the wrong county after I even told them where to send it to and they left the address on the title blank. The sales and service team here are a joke. I should have never had to drive around with a week old expired dealer tag and should NEVER have had to pitch such a fit like I did just to get these few things done. They also like to run your debit card for random amounts without informing you or even having your consent to do so and then lie to you about what it was for. Even with them making it right, finally, I will never buy from here again. Irritated is not even the word for it. They don't seem to be able to pull their head out of their rear long enough to know what is going on and what needs to be done. It should never be this difficult to buy a vehicle from a dealership. This is something you would expect out of a buy here pay here place.
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18 February 2017
This was a truly unique experience. From the time we arrived, they treated us with respect and were gonna do everything they could to help us get a newer vehicle. They were honest throughout the entire process. Our salesperson, Jason Parsons, went above and beyond to make sure we left with a vehicle and payment we were satisfied with. It was worth the 1 hour drive
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07 January 2017
I must say the people in the service department are some of the best in the world, the went above and beyond anything I'd ever experienced from any other dealer I've dealt with before. These guys went as for as going to another ford dealership to get the part I needed so I didn't have to wait on my truck. You guys are truly a blessing and now I'll be a loyal customer. I highly recommend these guys they'll treat you like family and do the best they can to get you back on the road. Thanks again guys, God bless
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11 November 2016
I want to extend a thank you to you guys for being so generous during our recent purchase. You guys have really been great from start to finish. I feel as if each person I encountered throughout my experience with Rick Zoerb has truly gone above & beyond. I can see the business prospering from the outstanding customer service you guys provide. Polk County has long needed a dealership that sets the standards high in the car industry. Again, I want to personally thank you guys for being so pleasant to deal with in all aspects.
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21 October 2016
Great car buying experience. No high pressure sales tactics. Joseph (our salesman) listened to our needs and showed us the inventory they had on hand. He and Todd (one of the co-owners) worked with us to get the best deal. I would highly recommend this dealership to anyone interested in buying a new or used vehicle. I purchased a used F350 to pull our camper. The service department went out of their way to make sure the vehicle was ready for these demands. I will definitely be a repeat customer.
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23 September 2016
From walking in the door to test driving several different vehicles, I had nothing but the best experience ever. I was almost about to go to a buy here pay here place because my credit isn't the best. But these guys made what I thought impossible a reality. A man named Ryan was the guy who helped me and he did an excellent job. Everything he said, he did. Now I'm driving an 2014 ford focus and I love the vehicle. Great gas mileage and alot very low miles. So when I get my credit in order, I'll definitely be back to get another vehicle from this place. I absolutely loved my experience from there and I'll definitely be back for all my future vehicle purchases.
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