Would never call them again and would recommend no one do. Told where to tow and it didn't arrive for over 24 hours. And it was only 3 mile tow. Very rude and unprofesional.
Too bad I can't give them a ZERO star rating!! First, they gave an ETA of 60 minutes. After not showing we were told it would be another hour and a half. Again after not showing we were told there were no drivers available because they took the holiday off and it would be in the morning before anyone could show up. How disgusting to let someone sit for 3 hours and then tell them the holiday is more important.
The dispatcher is really nice- the person they sent out was far from professional. He pulled the truck out of the garage and bent the mirror on the side of the garage. Broke it more than it was and left marks on the side of the garage. He said that it wasn’t much and it wasn’t his problem. It wasn’t huge but there was no remorse. He decided that instead of dealing with it he just dropped the truck and left. It worked out better I got another copy which was a joy to work with from National City.
I’ve used Randy’s via AAA numerous times for my mini van and bmw and they always are quick and do a great job.
Having issues with being told, that I have a problem or don't understand the English language, when all I ask is to get items from a damaged vehicle. They close their lot on Saturdays at 1pm. Sometimes you need things from your car/truck after an accident. You are not thinking the same when in an accident. There was no compassion whatsoever. I never had issues with the drivers just the office personnel. It's just a Shame there is no compassion anymore in business.