I had an exceptional time purchasing a bike from Brandon here. They had better prices and service from any other shop in Santa Monica where I looked. Love my new purchase and get compliments everyday on it, thanks a million Brandon.
Rented two road bikes for an afternoon and had a great experience. Pricing was better than any others in the area. Moreover, we felt like part of the team with how we were treated. Brandon was amazing. We brought our own pedals (they don't rent them) and he was quick to install and get bikes fitted. He made sure that we had everything we needed, including a place to change into our gear and knowing best spots to park our car. I'll rent here time and time again. And if you're looking to buy, I'd given them a strong look based both on the quality of the bike and ride and also on the customer service we experienced. Thanks Brandon and crew!
Went in looking for a new road bike (stopped at a few of the bike shops on Main St.) and found the staff super helpful and knowledgeable, such a relief from the other shops on the street. Being a new rider I probably asked some odd questions but Brandon never flinched and answered all of them without any hesitation and he was super super polite..great customer service!!!! Any ways I decided on a Raleigh Merit Sport for my new bike..love it! YEAH!!!!!
Super customer service. The electric bike are very nice.
rented four electric bike's today from Justin. He has a great shop and very friendly with bikes in top shape. Super laid back and helpful. I lost 1 bike lock and he charged me his cost to replace something he had to do either. This us a first rate shop for retail or for rentals!!!
thamks for everything
bill
Had previously done business with this store all the way back to when they were first located up on Lincoln Boulevard. Always loved to visit the store and made many purchases and had many tuneups and repairs done over the years. Management was always great and Rudy Eugenio is the best e-bike mechanic in the world! However this latest manager, Justin, is without doubt, the rudest, most abrupt "gentleman" I've EVER encountered. Has no ability to relate to the customer and has a truly cold, disinterested, and rude personality! How he got the job as manager, I can't figure (related to the owner???). I always felt this was MY bicycle store and was quite attached to the place. I don't go in there anymore and can only hope this Justin person can grow up and learn something about customer relations. I miss the Izip store.