Rakeman Plumbing

Location :

• Anynomous

  02 November 2023

  Horrible customer service! When scheduling, dispatcher said they don't make appointments and basically told me that the technician couldn't wait more than 20/30 minutes for someone to get to our house. So, I rushed over to the house and the technician wasn't even sure of the issue with our water heater. He went and spoke to someone on his phone while smoking a cigarette in his truck and then came out still smoking his cigarette in our garage and said they have to replace the whole water heater and then said "you can go ahead and leave because it's going to be a while".... Who even says that???

• Anynomous

  16 September 2023

  I had been without water for 4 days because the first guy that came out said he couldn't fix the leak til the water from the leak dried up. I live in a mobile home so I proceeded to remove all the skirting from the back end of my home to give the ground a chance to dry up. Then this other guy comes to give me an estimate on how much and then says this will be an easy fix, I can do it right now!!!!! How wonderful!! I hadn't had running water in days!!!! Thank goodness for Junior!!!! If you want a job well done and quick, make sure you get Junior to do it for you! If it wasn't for him, I'm sure I wouldn't have my water back on. Thanks again!

• Anynomous

  04 September 2023

  I have property's in Las Vegas, unfortunately we don't live there at present. I was using another AC Repair service and was hit with a huge estimate, not more than 7 months after they claimed to have repaired it. I called friends and they told me Rakeman does Air Conditioning and to call them. I called and talked to the owner and he put me through to his service manager. I shared what my tenant told me, and what the other company told me, he offered to come himself and evaluate the situation. Turns out, the other AC company was either incompetent or lying, Rakeman saw the problem, fixed it and saved me over $2500.00!
  I was treated fairly, fast, professionally, and more important, like one of the family. Tremendous experience!

• Anynomous

  22 August 2023

  From start to finish Alex did a fantastic job. The plumbing issues I had turned out to be more complicated than anticipated. But Alex resolved them all with a smile and perseverance. Thanks for Dawn's help too!

• Anynomous

  30 May 2023

  My manufactured home's water heater burst today (Saturday) and was flooding, so it was definitely an emergency. I called Rakeman because I had an excellent experience with them in the past, but the woman who whined, "I'm only a dispatcher" and "You'll need to call back on Monday" was unacceptably rude, even though as a wheelchair user, I was extremely concerned about the leak. I called another plumber who had the water heater on the truck (something else the Rakeman employee whined about not being prepared for), and they installed my new water heater professionally and pleasantly. Rakeman Plumbing advertises 24 hour emergency service on their website, but they refused to even come to my house to investigate my problem. Thanks Rakeman, I'll avoid your whiny employees in the future, and I will look elsewhere when I need plumbing services.

• Anynomous

  31 August 2023

  Good & bad reviews about plumbers saturate the internet because each of us has our own expectations and I suspect some reviews are fake or paid reviews. My name is Glenn Welt. In 19 years as a Vegas/Henderson resident, homeowner, business owner, consumer advocate, photojournalist and perfectionist, I’ve experienced good and bad contractors. Thousands of Nevada homes were built using Kitec fittings to connect water lines. I ignored years of notices about the defective fittings, the lawsuit, the settlement and ability to get free replacement fittings because I believed my home did not have Kitec. May 2015, a neighbor mentioned that his home was re-plumbed 2 years ago by Rakeman Plumbing and that I could get a free inspection of my home, so I phoned Rakeman. Rocky Gerber knew exactly where to look for the Kitec fittings because his company has re-plumbed many homes in my neighborhood. He made 3 holes in my walls and showed me the Kitec fittings. BOTTOM LINE: Rakeman Plumbing did such a great job, you can’t even tell they were here, despite having made 14 large holes to replace pipes and fittings in 3 rooms of my home. They carefully covered all my furnishings and flooring so nothing was damaged. There were 2 minor “hiccups” along the way but Rakeman rectified them within 1 hour, which impressed me even more because some plumbers are slow to respond after a job is completed. Rocky Gerber, Kristina Williams, Robert Murph, Sergio’s team and the painters put a big smile on my face. Kitec fittings might have failed and flooded my home at any time. The Rakeman team removed all that anxiety. When they repainted my walls I was amazed to see a 100% perfect color match and they left me with extra paint as a free bonus.
  It doesn’t get any better than this.
  

• Anynomous

  10 May 2023

  I can't say enough good things about Rakeman Plumbing. I own several rental properties here in Las Vegas and need a plumber from time to time. The services they provide are always the best and I have never had to have them come back to re-fix anything. The diagnose the problem and resolve it quickly. I have used them on Easter Sunday, Christmas Eve, and Thanksgiving as nothing I own ever seems to break down during normal business hours. They don't take advantage of the situation when problems occur on holidays. They are well prepared and always courteous. They have been around now for more than 20 years that I know of and are great people. Rafael, Corky, Randy and Dawn are superstars when it comes to customer service.

• Anynomous

  11 May 2023

  This is the second time we have used Rakeman Plumbing, They are prompt, professional, knowledgeable, friendly, honest and reasonably priced! Our friends also had a great experience with them and we are thankful for this great referral. Do not hesitate to call these people!!!
  We woke up to a leaking hot water heater, it is superbowl sunday and we did not expect to get the wonderful service we received. From our morning phone call to HOT water....4 hours. Wow.

• Anynomous

  21 April 2024

  Terrible customer service. After they charged $900 to install a new water heater; I began smelling natural gas in my garage and have been experiencing low water pressure. Neither was an issue before their work. I called to have it checked and was told it would cost $98 to send someone out - because the problems wouldn't be associated with their work. Imagine that! This was my second go round with Rakeman - eight years ago they also replaced a water heater for me - that time I had a great experience and was happy to use them again and refer them to others. Maybe their ownership has changed because now it is all about money and nothing about the customer. Use this company at your own risk.