Mindy helped me out with my pool it was past time to close my pool for the season, they had already laid off workers but they brought them back just for me and they did a great job. Thanks again rainbow pools.
After comparing Spa Master spas to a Hot Springs spa (Hot Springs was my previous spa years ago). I went to Rainbow and they were very knowledgeable answering all of my questions about Spa Master. Not wanting to spend 15k on a Hot Springs replacement I researched Spa Master website in detail. I purchased a HL8 without being able to wet test it. We have now had the spa for 3 weeks and we LOVE IT!. NO BETTER COMPARABLE SPA FOR THE MONEY! Thankful Rainbow Pool & Spas!
When buying what I would call a luxury item, I would certainly expect better service. Communication was poor, after service was poor, knowledge was poor. It was one excuse after another with no follow up or follow through. Nothing about my experience with this company was positive, sadly. I will drive to Columbus before I EVER give them one cent more of my money. Just horrible!
I purchased an inexpensive part and it turned out to not be the correct size. When I purchased the item I was told that it fit 99% of all vacuum hoses. 24 hours later Rainbow would not take the item back because the package (a plastic bag) had been opened. The part (Hayward Skim-Vac) was not used - it was just the wrong size. It's not the money (just under $20) it's just bad business and poor customer service. I won't be back as there are too many other options, i.e. merchants that are more interested in making sure their customers are satisfied and do take merchandise back whether it is opened or not!
Lots of products and knowledgeable staff. Easy to find what I needed.