Tags : #PointOfInterest, #Establishment

Location :

200 Genesee St, Utica, NY 13501, USA

Contacts :

Anynomous

16 March 2018

Last year when we stayed there for the Hall of Fame ceremonies, the place needed a rehab. They've done that so now is the time to go while everthing is still in tip-top condition.
Anynomous

02 March 2018

For such a popular and well known franchise, it sucks. Very filthy. Rooms were dirty. Reception area is the worse. However, it's very convenient.
Anynomous

20 December 2017

Parking is an absolute nightmare caw caw. The employees were extremely well dressed however their personality left something to be desired caw caw (not rude just very cold). I cannot begin to tell you how clean the entire hotel was, along with great holiday decorations caw caw.

Will adjust review accordingly if parking is revised or the employees develop some type of personality caw caw. I know parking seems like something very minor to focus on but when you have 5 hotels just up the road from you with free parking it can be a deal breaker for some people.
Anynomous

12 December 2017

This place seems a little rundown. Service was not good as we did not get any warm welcome from the desk when we spent the night there. We got one of the cheaper room and it was okay at best.
Anynomous

03 November 2017

This hotel should be avoided! We were woken up by construction of the room being renovated above us and also heard noice that sounded like a rodent. To top it off the room was dark and smelled funny. Checked out after one night and moved to another hotel.
Anynomous

18 October 2017

Pre-paid for a room with a king-sized bed. I booked it through the Radisson website, after enrolling in "Club Carlson" for the "members benefits". Arrived, shortly after 3 pm, to check in and was informed that there were no rooms with king-sized beds left, and that I would be put in a room with a queen-size bed instead. I was offered a small refund when I requested it. My room turned out to be a wheelchair access room. I will not return to this hotel, or any other Carlson property.
Anynomous

26 September 2017

The WiFi sucks. Weak signal no matter where you are in the room. The phone in the room is gross and does not even work properly. Had to place my order with front desk since phone did not work. Can't leave the window open to get that stale air smell the first night cause there's is NO window screen. The rooms are worn and sad looking. However, they are getting a full reno done. I am looking forward to it, since the service is the only thing that keeps me coming back. This food is great too. Hope they turn this place around.
Anynomous

11 September 2017

This place is abysmal. There was a time when the Radisson was the premier hotel in Utica. Those days are LONG gone. When we checked in late at night, we were disappointed to get up to our room to find two double beds when we had booked a king. So we had to go back downstairs to get a new room. They were accommodating but it was a hassle none the less. The whole hotel is dated AF. Our room was warm throughout the night even though I had to thermostat set to 67 degrees. The shower had mold super visible on the caulking. The caulking looks like it has just had layer upon layer put onto it. We had tile grout also with mold on it and there is clear water damage on the bathroom ceiling leading to cracking ceiling paint. Everywhere you looked in the hotel, you saw wear and tear - wrinkled and stretched/stained carpet, dinged and dented walls, water damage, mold, broken elevator buttons, crumbling exterior pavement. Fortunately, they have posters in the lobby saying they will be a newly renovated Marriott in 2018 because it's sorely needed for this hotel to survive against all the newly opened hotels in the area.
Anynomous

27 August 2017

Nice place. Friendly staff. Getting to the pool isn't exactly convenient as you have to go to the lower level and then walk back upstairs since they don't want you going through the lobby. Not much right in the area to see or do. Very much a business area.
Anynomous

26 June 2017

The lobby was so spectacular it lookled like every wall and item had been polished! My stay was over all great the view was nice the room was gorgeous the staff was super friendly! My family and I will be back :)
Anynomous

23 May 2017

The brunch was very good. I would like to have seen more of a selection of food. The service was excellent.
Anynomous

22 May 2017

My wife and I went for the Sunday Champagne brunch. Most everything was delicious. The staff was among the friendliest and most courteous I have dealt with in any line of business let alone hotels. The brunch was a tad pricey, but considering the quality of the service we received, I cannot complain at all.
Anynomous

10 May 2017

I've stayed here in the past and had a pleasant stay. However, this visit has been awful. The room had a nice view but some things were not cleanly. I set them aside. As I was getting out if the shower a maintanance person almost barged in the room. I called the front desk and they giggled through the apology. Yesterday morning I woke up covered in bug bites. I contacted front desk, they moved me. The "new" room is dingy, unclean. Dirty towels on the bathroom floor and the tub had water sitting in it.
The hotel food is very poor.
Anynomous

01 May 2017

Being in the center of downtown where parking is scarce, it is a great thing that Radisson has a three level parking garage. No worries about parking. The place is kept clean. Staff is very friendly and willing to go out of their own to help a guest. No request is too much. Staff makes you feel at home and with family. I highly recommend this place for everyone.

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