I'm here every other week getting something repaired on my bike. Matt, Chris, Roman & the other guys and gals, have CONSISTENTLY given me 5 star service and treatment. REI, for ME, means, "Really Excellent Investment" for my outdoors and cycling needs!
Went to return items, good service. Always start shopping for outdoor gear at REI; helpful staff, usually find what I want. Check out membership and dividends.
Great customer service. Called over the phone had the running shoe i wanted put them on hold went over to the store and got them. Was greeted as i enter the store very nice people
Great customer service! Extremely knowledgeable staff... no sales push. They listen to your needs & ability level. Then find you the best equipment to fit your needs.
Will be back!
As always, staff is super helpful and knowledgeable! Great selection to choose from.
Great place! If you go hiking, mountaneering or camping it is the best place to shop! You can find there everything you want plus there' s I like the variety and quality of outdoor outfit they have. But the main reason why I like this place is personel, super cool and friendly. I enjoy everytime when I come to this store!!! This is Really a good store:)
I go in here all the time and every time I end up buying something. The staff are super helpful and I appreciate their expertise. it's nice to get advice on backpacking from someone who did the PCT. Store is clean and they typically have stuff in stock that I need. I also appreciate their return policy. I have no problem paying retail prices knowing that after I give a product a thorough field testing, that I can return it if it fails. You can't do that online...
I love going to this store. It is rare that I don't leave with some newfound knowledge. Love the gear selection and the folks working there (or are they really just playing and pretending to work?) :)
The Ritz-Carlton of outdoor gear outfitters. Matt made sure to remember my name when I came in and greeted me several times during my visit as I browsed the store. He also helped with good product advice which I could not find online. Checkout was quick and painless. will be back.
The best store for camping, hiking and other outdoor sporting activities. Great sales, and 10% rebate on most items. Great selection.
Decent selection but lines can be way too long at checkout!
Good Products, Horrible service. Go into REI knowing what you want to buy because if you don't, you'll have to wait about an hour to get assisted. There is about one man on the job and he truly seems like he doesn't want to be there and not someone you would want to talk to. I would recommend Big 5 or Dicks Sporting goods over REI's any day.
Big store with large selection. I am amending previous review as the customer service here is really very good now . Had a particularly good experience with Kelvin in the shoe department today. 😀