REI

Location :

• Anynomous

  25 January 2024

  I have always received outstanding customer service from REI, this location is no exception. The prices can be high but the products are high quality and built to last. Also, their in house brand delivers value.

• Anynomous

  14 November 2023

  REI used to be great. Now they are way overpriced and have less quality. Some stuff is still quite good, but a lot is descending to Walmart quality.

• Anynomous

  18 October 2023

  All the associates are extremely helpful and seem to be extremely knowledgeable. I personally came to look for parts for my fixed gear bicycle which they (at no fault of their own) didn't have. Seems more geared towards road/mtb. Decent place to grab generic things for your bicycle (tubes, locks, tools, etc.)

• Anynomous

  22 September 2023

  If you need outdoor gear REI is a great place to start. The store is well laid out and the employees generally well versed in the products. However, if you are looking for a specialty item you likely have to look elsewhere. Lines to check out can be long particularly duri the holidays.

• Anynomous

  13 September 2023

  The staff helping us get boots for my son's backpacking trip were incredibly knowledgeable and helpful. We learned a lot from them. The 1-year return policy for boots is pretty amazing and takes the fear out of such a purchase. A couple of the clothing items we wanted weren't in stock in his size, but they ordered them for us with free shipping to our home address. This branch of REI (San Carlos) seems better run than the Mountain View one where I had trouble getting any help and the staff didn't seem to know anything about choosing boots.

• Anynomous

  31 August 2023

  50/50. First staffer seemed more interested in his cell phone than in my needs. Found another assistant and she was great, knowledgeable, helpful and not reluctant to search the store and also help me adjust a daypack.
  Same with customer service, first clerk said she would be right back and went off with the customer ahead of me. She never returned and became involved with another customer. The clerk who remained at the counter eventually was available and served me well.
  Never was assistance offered when I was trying to select hiking poles, nor was anyone visible to assist during the 10 to 15 minutes I spent at the rack.
  I still like REI and San Carlos is so much less chaotic than my local Berkeley store!
  Thanks, Elena
  
  

• Anynomous

  07 March 2024

  Don't be scammed when buy a bicycle. They say 1 month worry-free when buy new one, but charges about initial problem...

• Anynomous

  10 February 2024

  Good merchandise, but I find it very weird that you need to explicitly ask the staff to open the changing room whenever you want to try something on.

• Anynomous

  23 November 2023

  My favorite REI outlet in Bay Area. They have better collection than other outlets. Staff is very helpful and they answer to service request really well.

• Anynomous

  30 October 2023

  Waited almost an hour for a bike to be prepped for a test ride - but they forgot about me standing there! Nobody approached me, despite reps walking around.
  
  This lack of service wasn't due to one person, it required #teamwork
  
  I had already sat on the bike - it
  just needed tweaks. They took my ID, asked me to wait. I finally asked after almost an hour, and they had no idea I was waiting. They also didn't have the bike ready. They were nice, and said "sorry for the wait", so 2 stars instead of 1. They should have at least offered some expedited service, given the situation, and maybe I would have stayed. I didn't feel like scheduling a test drive for later.
  
  fault 1: They dropped the ball.
  fault 2: Staff never approached me to ask. I was within eyesight of the front checkout as well as the bike desk as I waited in the aisle.
  fault 3: When they found out, they didn't even try to find a way to make things better.

• Anynomous

  08 July 2023

  REI is an amazing place to go for all sorts of camping, sporting and just fun equipment. It has so many interesting things that even my kids enjoy shopping there. The staff is always friendly and helpful, many of them are quite knowledgeable and can help select the right sleeping bag, tent, etc.
  
  Prices are a bit higher than other places, but the quality of the products and the expertise of the staff are well worth the added premium. And with membership, it's possible to get some of that back every year...