They do not even have a receptionist to let you know if you need something for the appointment. If you get there and you don't have it you wait until you get pulled into a room and then find out you need another piece of information. They have you go get it from your car and end up waiting another half an hour before the somebody sees you . It's beyond unprofessional and this quest should be shut down for such poor service.
There can be no stars given for Quest. They are THE most incompetent facility I have ever been to. Customer service is awful. Automated reception so there is nobody there you can ask any questions to before you get your blood drawn. Worst of all, they can't even draw blood correctly or store it correctly. I've had to had redraws because of that. Also they seem to have a problem if your doctor is in another town in CT. They billed my claim under a doctor in Michigan and it took months to untangle that web thanks to my doctor's office and insurance company. Disgusting how they are still in business and PRO HEALTH doctors keep sending patients there.
I have been using this location for a number of years. I have find that if you come in expecting to be treated well you will always be treated nice. Also, If I make an appointment before hand, my time goes as smooth as anything. I am sure that the employees did not recommend an automated systems . This location is ideal for me.
Have had very long waits there. I have had short waits there. No receptionist now. Pleasant phlabotomists.
As a teacher I would be happy to teach your staff first grade math; because when the short hand is on the 4 and the long hand is on the 10 the time is 4:50. So, here's your first word problem: if I left work at 3:20 and I drove an hour and 30 minutes to get to quest, how long was my drive and what time did I arrive? Question 2, if you close at 5:00, but locked up at 4:50 how many minutes early did you close? Extra credit: I can rate you 5 stars and I want to rate you 0 but then my review doesn't post so please really subtract that 1.
Sucks, long wait time, totally unprofessional, does not answer calls its automated, and the service sucks and the workers are all rude. Go to labcorp, or elsewhere, im surprised to see how their in business
I took my son there for the blood work and after sticked a million times to both arms, finally they said they couldn't get work done. We have to come back. They blamed that they couldn't find the veins. Never waste your time with them. They are unprofessional and bad. I should had listened to the other reviews.
Horrible. Don't waste your time. Waited two hours for a drug screening.
If you have an appointment it's quick, painless and easy.
Visited recently, for a standard blood screening. To begin, I'll agree that the automated- phone system isn't very good, in fact it took me several frustrating tries just to setup an appointment. Beyond that, however, it was a relatively good experience. The staff was friendly and knowledgeable and I didn't have any issues.