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Added by Jopie, at 10 March 2020
Opening Hours
- Monday 7:30 AM – 5:30 PM
- Tuesday 7:30 AM – 5:30 PM
- Wednesday 7:30 AM – 5:30 PM
- Thursday 7:30 AM – 5:30 PM
- Friday 7:30 AM – 5:30 PM
- Saturday Closed
- Sunday Closed
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5 Reviews
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09 October 2023
I apologize in advance for the long read. Back in June we realized that we were dealing with bedbugs. I thought I was doing the right thing by contacting my apartments and going through their pest control company (Pioneer Pest Control). I started getting treatments from them in early June. These were my issues 1. Communication they weren’t very communicative with the apartment management with updates unless I called the apartment complex and asked them to reach out to them to get more information 2. The first spray seemed to go as it should ( I am NO pest control expert) but the second spray seemed like it was half done not all the drawers were left open and it just didn’t seem as thorough as the first. (My opinion) 3. After the 3rd treatment I had them come and inspect again (10-14 days after). I had already found a momma and her babies on my bed frame the morning they were coming to check the status of things, but what do I know. I wanted the experts to come take a look. They came out the same day and declared my apartment bedbug free, but something wasn’t sitting right with me. So I called 3 other pest control companies to just come out and look for me the day after their all clear declaration. All 3 found eggs on the headboard in my master bedroom & showed me. They were all polite in saying that either the pest control company I was using just wasn’t educated on this type of bug infestation and missed it or they saw it and were setting me up to spend more money with them. As a single mom this was huge loss for me financially that I had to take on the chin and spend more money with another company to remedy the issue. I don’t want this to happen to another person who’s already over extending themself. I just want to suggest that others not use this company for bed bug services. They may be wonderful at other things but they are definitely lacking in this area. God Bless.
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19 October 2022
They left a tiny note noticing us about our annual house spraying a few days ago. The note was small and hidden in our door reef. A few days later, while out on a five minute walk, they came in and (they claim) sprayed our house.But did not inform us of the time of their arrival, and did not leave a note on the door saying that they spray, so when we came home, the pets were unknowingly exposed to insecticides. Assuming they did spray. Bugs like gnats and little spiders were still alive and well in all corners of the apartment.
So they might not have actually spray anything, although they told our leasing agents that they did. We actually have no proof that they came, but they might have, just wish there was some better communication.
Not entirely against this business, just wish more transparency existed.report this review -
16 September 2022
I called around looking for quotes for pest control in my area since I felt my current exterminator may not be doing a good job. Pioneer Exterminating called me and gave me over 20 minutes of free advice on things I could do on my end to help keep pests out of my home in the first place. He listed off problem areas that could be where bugs are getting in, gave me a list of action items that I should work on to mitigate those factors, and then suggested I talk with my current exterminator to go over the treatment plan. This level of care (even without the promise of a sale) is the type of service you don't see often anymore. While I'm going to take his advice and talk with my current pest control guy, if I'm ever in the market for a new exterminator or know of someone who needs a new pest control company, Pioneer will be my first choice!
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07 May 2020
The tech explained literally nothing to us. When I called for info they said my apt manager should have gave me everything I needed to know. When I asked her for info on what they would be doing she had nothing but “preparation” info for me. When he did the treatment he unplugged our security camera so that we couldn’t watch him. Then after the treatment was done I got an email from my apartment manager saying that they recommend another $200 treatment because the tech said he found a live bug that he couldn’t get to. horrible experience. Horrible customer service and I feel like a big waste of money! They are obviously scamming apartment complex’s. So pioneer, I see you like to reply back and say that you don’t show people in your records. Let me help you out. I am resident of the abbey at spring town center and I had service on Friday 5/1.
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17 March 2020
I have managed apartment communities for the past 15+ years and have always used Pioneer Exterminating for our pest control needs. They are family owned/operated, the service is top-notch, the technicians that come out to service the property are professionally dressed, and their overall responsiveness to the needs of the residents and the community are unsurpassed. They are willing to discuss the best measures to treat any issue and will also work with those who have budget constraints to give you the best "bang for the buck". I highly recommend them to anyone looking for a pest control company for their business or their home!
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