Pacific Kitchen and Home

Location :

611 Marks St, Henderson, NV 89014, USA
Added by Jopie, at 25 September 2012

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• Anonymous

  15 November 2017

  Dealing with Mark, at the Best Buy location on Marks st. Pacific kitchen and home was an absolute nightmare. After purchasing a new Double wall oven. They told me installation be hassle free and no problem. Their installers were at best incompetent, They never got my stove in and after multiple complaints they have refused to do the job. This was one of the 1st times dealing with Best Buy I've now had to go to JC penny to get my double wall oven and their installers did not have a problem.

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• Anonymous

  30 April 2017

  The old one was better

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• Anonymous

  14 January 2016

  I could write a long review but I am just not up to even thinking one more second about their customer service. Just believe me when I say that I had no idea they could have been worse then Lowes but they majorly proved me wrong. I will go back to Lowes from now on and realize that the week I had to wait for a dryer repair was nothing compared to my 5 weeks with Pacific sales at Best Buy. Do not do business with them. They are underhanded lazy confused and it takes hours on the phone to explain anything.

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• Anonymous

  05 August 2014

  Pacific Sales. DO NOT BUY ANYTHING HERE! I bought a LG washer and dryer for $3000. The dryer did not work since the minute it arrived. I called Pacific Sales who made me call LG. The LG service line kept me on hold for about 35 minutes. Then the person on the phone had such a strong accent I could not understand a word she was saying. She was very frustrated that I, calling from the USA about a product sold in the USA could not understand her. After an hour on the phone doing diagnostics myself, she said it was a faulty installation. Called back and got a tech over that said nothing was wrong. Still not working. Called again and next tech said the sensor was out. Came back and replaced. Still not working. Called again today and the manager Jimmy told me I was past the 30 days and it was no longer their problem. That I now have to take it up with LG. Along with a $1500 non working dryer, I was also promised a $100 Best Buy gift card. According to them it was emailed and I am out of luck on that too. Tomorrow will begin the process of diputing the charge on my credit card. Yahoo. I need more aggravation in my life.

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• Anonymous

  04 August 2013

  When it comes to stores like Best Buy, my rating really depends on service, selection, stock, and price. For me, service is the heavily weighing factor. At this Best Buy, I got just thatgreat service.
  Anyways, Best Buy is your one stop shop for all things electronics and electronic related.

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• Anonymous

  07 July 2013

  I've purchased several items from Best Buy here in Henderson and the service when I have a problem is very good. In my opinion, that's when it counts. Every store will give you good service when you buy, but it's when you have a return or repair you find who you're really dealing with. The Best Buy employees we've worked with were VERY helpful. Thank you,

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• Anonymous

  02 October 2012

  My recent experience in this store was terrible!! My husband and I went into the store to purchase a receiver for our home entertainment center. We walked to the back of the store where those items are located, looked at what they had out on display, found one we were interested in, but we had questions, we waited for someone to stop and help us, and not only did they not stop to help us, they didn't even acknowledge the fact that we were in the store. We walked up to the front of the store and asked to speak with a manager, and we were told that there was not a manager on duty, but they would get someone for us. So yet again we waited!! The young man that went to get a manager came walking back up to the registers with no one to speak to us, so we asked again. Another man came up to us after about a 10 minute wait. He did not offer to help us make a purchase in the store, all he kept doing was apologizing for the lack of service, and told us to take a look around the store and to see how busy they were, and that is why no one was available to help us out. He didn't even ask if he could help us!! So we left and went down the street to the competition, where they were very happy to help us with our purchase. We understood that there was a lot of customers in the store, and thought that maybe that night was a fluke. NOPE!!! NOT at all!! We went back the next night about 90 minutes before closing, not very busy, and guess what? Same thing happened!! No manager on duty, the little bald floor supervisor(manager) was busy talking sports with 2 other co-workers and getting one of them keys, he told us he would be back in a minute, he walked by us 2 different times, didn't acknowledge we were still there, I walked around the store to try and find him and he couldn't be found. This time we were only looking for a CD changer, and it looks like yet again, their competition will win out!! I can understand why the company is going down the toilet!! They hire people without customer service skills, sales experience, and without knowledge of what they are selling. If I was the DM for this store, I would make some serious staff changes, don't be afraid to hire and to pay good quality people for there professionalism and their experience!! Because hiring all these 20 somethings, that are not motivated to work, don't want to do anything besides texting, and looking like they are to busy to help anyone, is going to be the death of your business. We are still looking for a CD changer and we WILL NOT be making any future purchases or trips to this Best Buy!! If I could give negative numbers for the above ratings, I would!!

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