Oakwood Cleaners

Location :

• Anynomous

  14 December 2017

  I’ve been taking our gowns, suits and stage clothes here for years. From sequins to silk, I’ve never worried about our expensive and irreplaceable “work” clothes. Not the cheapest place in town by far, but you get what you pay for. It’s also in my favorite little shop strip in town. Independently owned gift shop, salon, furniture, shoe and workout shops. 10 years coming here and felt it was about time I reviewed.

• Anynomous

  23 November 2017

  Good job. Friendly support for clergy.

• Anynomous

  04 September 2017

  Very friendly and good service.

• Anynomous

  01 September 2017

  Oakwood Cleaners did an impeccable job on cleaning and preserving my wedding dress! For a fair price, they were able to transform my dress from the mess that it was at the end of my wedding night. I was so impressed with the packaging my dress will live in and the condition of the dress is as good as new! Thanks so much for doing an amazing job!!

• Anynomous

  04 August 2017

  Charged me $50 to dry clean a unlined linen dress. I will NEVER use this cleaners again!

• Anynomous

  13 May 2017

  $400 for new liner and cleaning/repairing suede coat. I was ok with the price, given quality​ service promise. Thebnl I picked the coat up, after a month. The liner had to be redone a 2nd time due to shoddy workmanship in the sleeves. Another 2 weeks. Disappointing after hearing how wonderful and excellent the service is/was as justification for the high price. I fell for it - won' revisit.

• Anynomous

  11 February 2017

  They were extremely nice and helped us out when we ran into an issue with my wedding gown. The date had to be postponed indefinitely and rather than just taking our money to preserve it like we thought we wanted, they gave us a breathable bag to contain it until we could use it (for free). I'll use them from here on out. There's a lot to be said for a little honesty now days.

• Anynomous

  24 October 2016

  As my wife walked in with some of my dress shirts and ties, the women told her that they where a high end cleaner, while she gave some sort of snobby look at her....don't worry we will never be back and I'll be sure to tell all my colleagues to stay out of this ratchet joint, you're a dry cleaner get over yourself woman!

• Anynomous

  03 October 2014

  I will start by saying that up until the final point Oakwood Cleaners did a good job cleaning my clothes and had great customer service. However, I will not be using them again after my last visit and encounter with the 'manager'.
  
  When she came out she hung up my clothes and began to check me out. But rather than going over what everything cost to be cleaned (which all of the other employees have done in the past), she just told me how much it cost as she charged my credit card. I thought the price sounded high and as I went through the clothing really quick, I asked why I was charged $12 for a shirt that was supposed to cost $3.75 to clean (it was a $7 shirt to begin with). This is where her true colors began to shine... She said "oh, well there is one metal button on it so we had to clean it differently and it cost more", so when I said that I'm not fine with that since I was told it wouldn't cost that much to clean her response was "well we can change our prices based on the cleaning...and I already charged your card anyways so there's nothing that can be done at this point." She actually said that!
  
  So in response to her rudeness I quickly pointed out that I didn't approve the charge and I also hadn't signed a receipt and refuse to do so. I was then turned into the bad guy as another customer waited and was told " if you're going to be like that I guess I'll just have to put a credit on your account for the overcharge" (WHICH SHE SHOULD"VE OFFERED IN THE FIRST PLACE!) I then said that I don't want a credit since I've been talked to so rudely and I wish to take my business elsewhere. She then told me that she'll just issue me a full refund for everything and that I can just take my clothes for free because I don't pay attention to the listed prices and am cheap. I insisted that she just refund me only the $8 overcharge and instead was told that the whole transaction would be refunded and that I leave.
  
  Well, she refunded the one shirt and not everything else and then tossed my clothes angrily at me over the counter. So I then walked out of that store for the last time and I will never go back. That business lost my patronage over a bad manager that handled an $8 overcharge in the poorest snobbiest manner. Ultimately, they do a good job at cleaning and maybe she was having a bad day. Regardless, the treatment I received was uncalled for...and if I were the owner reading this Google review I'd definitely take actions to ensure that this sort of customer service never happens in the future.

• Anynomous

  22 March 2014

  My wife brought in her handmade wedding dress to be cleaned and have some beads, lace, and a button repaired after our honeymoon. Being assured we'd be taken care of and >$300 later we left the dress, but we found some problems when we got it back.
  
  The dress was cleaned about 80% which we could sort of understood (they mentioned before that not every spot can come out), but the Button was still missing and wasn't even included with the dress. Beads were still loose, and the lace was even worse than before with a few rips around the hooks for the train.
  
  My wife called them in the hope of getting even a half refund (they did clean most of the dress), but the owner said they Can't give a refund (since when can an owner not give refunds?!). At their meeting the owner proceeded to tell my wife that she couldn't prove the lace wasn't damaged before she came in (which didn't matter anyway since we paid to get it repaired). Each time there was new issue, there was an excuse too. "Those beads aren't THAT loose", "That could've been loose when you brought it in", "That's not too bad" "you're only this worried cause it's a wedding dress", "No I can't give any refund". They offered to take it back and try again, but my wife did not want to leave it with them for a second time out of fear of more damage to the dress.
  
  Since when are excuses and blame good for business? My wife was in tears on the ride home. WOULD NOT RECOMMEND

• Anynomous

  08 May 2013

  Wonderful, wonderful,wonderful!
  From the moment you walk in Oakwood Cleaners until you leave, you are treated with respect, patience, and kindness. Customer Service is superior! The customer service representative took her time with me and listened to my concerns. AND when my suit was returned to me, it was in outstanding condition.
  The fact that this cleaners is a GREEN cleaners, just adds to my comfort level in leaving my clothing at Oakwood Cleaners.
  You can trust that they will do a fabulous job with your clothing.
  thank you Oakwood cleaners.
  

• Anynomous

  01 February 2010

  We use Oakwood...the Greener Cleaner and can vouch for them. It really does make a difference to have chemical-free dry cleaning, as other dry-cleaning chemicals are linked to cancer and other dis-eases. Although there are a few green cleaners in Atlanta, I think Oakwood is the only green cleaner in Nashville...which makes Oakwood a leader. :O)