Name: Northern Tool + Equipment
Address: 584 W Interstate 30, Garland, TX 75043, USA, US
Telephone: +1 972-226-6906

Northern Tool + Equipment is a hardware store, located at 584 W Interstate 30, Garland, TX 75043, USA. They can be contacted via phone at +1 972-226-6906, visit their website www.northerntool.com for more detailed information.

Location :

584 W Interstate 30, Garland, TX 75043, USA

Contacts :

Added by Jopie, at 05 September 2022

Monday 7:00 AM – 7:00 PM
Tuesday 7:00 AM – 7:00 PM
Wednesday 7:00 AM – 7:00 PM
Thursday 7:00 AM – 7:00 PM
Friday 7:00 AM – 7:00 PM
Saturday 8:00 AM – 6:00 PM
Sunday 9:00 AM – 5:00 PM

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Joey A

26 January 2023

Very Unprofessional.
I Have called trying to order an appliances hand truck that I saw online. called at 11AM. spoke to a lady I forgot her name.
she said they have it on site, I was like, great.
do you guys do a delivery? she said yes, it will be additional 20$ and you'll get a delivery today.
I agree to that. then she asked, will you come here and pay? ( if I get there and pay, why do I need a delivery? I assume there is some issues with the mind )
I said, NO, can I pay over the phone? she said, no we can't, I ask, there is any other way to pay? she said, give me few min, I will check and call you back in few.
12.15PM. no call back. I called, they transfer me from one person to another. then I heard her on the background, tell him to come here and pay.

what a rude unprofessional service.
I should have read the bad reviews before I contact them.
there is so many other provider to use, like newhaven .

Northern, hire a better costumer service please !
Becky Hutcherson

18 January 2023

NORTHERN TOOL GARLAND TX
Stephanie helped me over the phone to purchase and pick up a pressure washer yesterday. Today the wand would not work and she arranged for the NORTHERN TOOL in Tyler Texas to make an exchange. Tyler is much closer to us. She was very kind. Patient. And super helpful. A++++ employee!!
Kody Moreland

04 November 2022

Billy did an amazing job. I’ve have taken my washer to several locations and Billy is by far the most knowledgeable on problem solving and had great customer service. Thanks again! It was definitely worth the 2.5 hr drive
Areli Carbajal

14 September 2022

This store was recommended to us by a friend so we decide to go and check it out…I bought some tools and I had to return one of them because it wasn’t needed at the end of the day…I had some inconvenience with other managers trying to get half of my money back and I don’t think they did anything for me because i never got any answers from them at all. I had to go back for the 3rd time and the manager’s name who finally helped me was STEPHANIE SHE TOOK OVER MY SITUATION AND SHE FIX IT ASAP.
She has a grate costumer service very polite and kind she has the time for all your questions with out giving any type of face expression or frustration SHE GETS THE JOB DONE!!!.
THANK YOU STEPHANIE FOR YOU HELP I REALLY APPRECIATED YOUR SERVICE * .
THANK YOU VERY MUCH.
Eric S

12 September 2022

Got a chain saw here today 9.11.22 and never had a issue with this place in the past. Until today thanks to Mike H (assistant manager).
I followed the instructions and the chain saw didn't work. So we go to exchange it and had the worst experience ever. First they try to start it them selves, then they failed to start it. Then we spoke to the assistant manager Mike H, and said that it was going to be $40 to fix and the technician wasn't there and were screwed. To go home and come back tomorrow. After told that we can't exchange it we asked why not, if we bought it today. He said its our problem and we have to deal with it since we bought it, and to leave the store. He was being rude and demanding we lesve with no sense of customer service, no solution after asking for a refund he refused. So after a back and forth we said we were going to call the police and then another employee came and apologized to us and mentioned that, that's how he is towards Hispanics at times. After the 3rd employee failed to start the chainsaw he went to get another one and exchanged it. 2 employees that were not assistant managers were way nicer and provided great service. While the person that is suppose to be the leader and uphold a higher standard behaved unprofessional, rude, showed racial discrimination and gave this company a bad name. We buy tools from here often and this situation makes me double think ever going back and spreading the word.