Nordstrom Rack Fair Lakes Promenade

Location :

12199 Fair Lakes Promenade Dr, Fairfax, VA 22033, USA
Added by Jopie, at 12 October 2016

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• Anynomous

  24 October 2017

  Heard about this place from a friend of mine and I decided to order a pair of shoes for my hubby. I wanted to surprise him for his birthday. They told me the delivery would take two days but that was not the case. When I called to ask about my purchase they told me the item had already been delivered. Later on I found out that the delivery guy had delivered them to the wrong address. They eventually decided to refund me.

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• Anynomous

  06 October 2017

  Got a $99.95 pair of shoes for 1 cent...I would say my visit today was 10 stars....thks Nordstom

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• Anynomous

  02 October 2017

  2,3x more expensive for an outlet store, compared to tjmax, marshall,ross

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• Anynomous

  28 August 2017

  Excellent value for your money with these guys. Great shoes and great customer service! They have a refined taste and unique style. I really enjoy buying from Nordstrom.

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• Anynomous

  30 July 2017

  They have good clothes for a very reasonable price. Sometimes I find good deals.

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• Anynomous

  12 June 2017

  Great prices. Better for women

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• Anynomous

  18 February 2017

  Terrible customer service and service in general. I wasn't going to write this review but after today experience definitely have to do that. So, first, couple of weeks ago, I was returning sun glasses for which I wasn't given original case. I got such a horrible look from two of the cashiers when I brought the glasses back along with the case that I was previousluy given (it was designer case but not the matching one). I felt so bad, but...why should I feel bad?!? Should I actually be feeling equally disappointed when I cluldn't get adequate case??! Today I was returning boots that I bought online as a clearance item as a gift from my husband. I couldn't zip the boots up, they were too narrow, and that was the only reason for return. I tried them on in the house, found out they will not work for me and took them back. They still had original label from the store from which they were shipped out to me. They did have really slight marks on the sole under the label, as if they were tried on, but since they were clearance item, and still actually in excellent condition, I didn't pay that much attention when I opened the box. They were all leather, with leather sole. It is pretty obvious when all leather shoes were worn. And these were maybe just tried on in the store. I really don't know the history of the item. And so, I am returning the boots, and the cashier is telling me that they were worn that they were also not clearance item, because label on the boots says so, and than they might not be able to have them back. They were looking at the label on the boots, without checking in the system. Price I paid was half as much as on the boots. I couldn't zip up the boots because I have a swelling problem on one of my legs, and so there was literally no chance that I could wear the boots. I felt so embarassed. The manager of the store was super rude. And again, should I be actually the one disappointed because I received (possibly) worn boots??? Even though a clearance item, I (my husband) still pay good money for them. So disappointed with the service, especially the way store manager was treated me. I do not need to explain to anybody publicly that one of my feet is swollen due to injury, and that I wasn't even able to put the boots completely on.. btw these were over the knee boots and they couldn't pass my ankle. Very very embarrassing and sad that I had to go through all this. I also asked for the gift card instead of refund, since these were gift, I wasn't given one. Just like that. They said they were sorry since they forgot that I asked for it when they were issuing refund. Terrible store, much worse than any other NR I was shopping at. I actually simply can't believe that this is one of the Nordstorm Rack's stores.

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• Anynomous

  08 January 2017

  Great selection, the staff members tend to be young but they are friendly and helpful. The store is well kept. They take returns from online everything is easy.

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• Anynomous

  05 January 2017

  Huge shoe selection with some really good buys. Saw a $2100 woman's blazer on the clearance rack for $435.

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• Anynomous

  15 November 2016

  Good selection of clothing and accessories for the wife. Also carries shirt stays for men, which is a rarity these days. Staff is very out of your face which is nice.

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• Anynomous

  02 November 2016

  Staff is really friendly and helpful here. Store is nicely organized and always kept clean. The Woodbridge location is a mess.

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• Anynomous

  19 October 2016

  Good service, a pair of my santoni shoes began to fall apart, representatives veteran very helpful and tried to replace them even tho I lost my receipt over a month ago. Great selection of dress shoes

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