Noah's Roofing and Repair

Location :

• Anynomous

  04 April 2023

  first and most importantly, they quoted us on the Certainteed Diamond Deck synthetic felt only on original paperwork. Upon installation I noticed that it was GAF vs. Certainties. The paperwork was revised only after I had spoken with Steve. I did request a couple times that they remove Certainteed Diamond Deck felt and put on the GAF, but instead they just added a additional verbage so they could legally substitute.
  I still have original paperwork.
  
  So i asked them why they did not install what was on the quote and that i wanted to know the price difference and a credit if the price point was different. Steve House (owner) told us the price point was comparable, but doing my own research it is not by any means comparable in price. Certainteed Diamond Deck goes for about $190 for a 250 ft roll and GAF goes for about $82 for a 1000 ft roll. so you can see that there is a huge difference. So as far as i am concerned I FEEL as though it was a bait and switch. He said the manufacturer for the Certainteed was backordered, but i found it on so many different websites and it was available. He also stated that there would be a crew installing my roof, for the most part it was a 1 man band. Other than his brother coming on the job and helping the very nice gentleman who was working on our roof. The brother was very rude to my husband. When my husband and i asked why things were not getting done as promised on the estimate. for example... the quote showed to replace dry rot, some of it was not done, but we had to bring it to their attention and ask why. Instead of addressing the issue with us ahead of time. It was like the Scope of work never got discussed with the worker.. ugh!
  
  We did get a credit for the dry rot that was not done, after and only after i brought it to their attention.
  
  I had expressed that i was concerned with the nails/staples in the backyard and they insured me that one of the crew (hahaha) would go in with a magnet and pick them up. this was done by myself and my husband by hand. ugh again. It took about a week for the job to get done. we insisted they come back and finish before the storm that was coming in got bad.
  
  Unfortunately during the middle of all this I got a phone call that my dad was passing away and that I had to leave town.
  
  My husband had to handle the rest and I never got the GAF portion put in by itself and he signed off on the additional verbage they put in. So the contract is now in there favor.
  
  Trust me I wouldn't have.
  
  I am happy with the way my roof turned out so far, It looks really good. As far as I can tell Norberto (hope I spelled it right) did an excellent job, especially for a one man band ( most of the time anyway). He deserves a raise.
  
  As far as communication... Definitely needs improvement.
  
  Professionalism.... Needs alot improvement.
  
  You don't go and give attitude to the homeowner on the job because he is/was pointing out discrepancies that are being noticed!
  
  I FEEL as though if I hadn't communicated with them, it may or may not have been addressed!?
  
  So that is part of our story... needless to say we got the 50 year roof and so we will not be needing them in the future (hopefully). but i will not send my friends and family to them.

• Anynomous

  03 September 2023

  Steve Is wonderful to work with. He answered all our questions and delivered on everything he promised. The roof is fantastic and I’m very happy with the whole experience.

• Anynomous

  06 June 2023

  Reasonably priced quality work done quickly...how can you beat that!

• Anynomous

  19 May 2023

  Steve and his team did a great job repairing our tile roof. Steve immediately understood the problem, suggested a solution, and had his people out performing the work within days. His crews are responsive, professional, and clean up afterwards.

• Anynomous

  10 January 2024

  They do great work! Very professional finish and very reasonable!!!