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Location :
Added by Jopie, at 23 August 2016
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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13 Reviews
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26 November 2017
My last experience here was good enough to write a review. On my way into the self park lot the shuttle driver saw me drive and came right over to pick me up. We left for the immediately for the airport with 5 total passengers. On my way back at the airport, there was a shuttle already at the terminal waiting. It was such a smooth experience, I probably spent no more than 15 total minutes at their lot, including payment at the end. My first time there was at a busier time so the times weren't as fast but it was still acceptable. Travelling is already stressful, but these guys give me one less things to worry about.
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15 November 2017
Found this company through Ebates. It had lots of great reviewsand now I completely agree. This parking lot is about 10 min away from the terminal. We were running late so we were nervous. The check in was super easy and they had shuttles waiting to take us quickly to the airport (unlike others where they wait to fill the shuttle). SUPER EASY. On the way home, I texted my location using the card provided. I waited 5 minutes for pick up. We used the valet service. Our car was waiting with the trunk open to easily put our suitcases in. Definitely recommend 200%.
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08 October 2017
I used them for the first time this week, 4 March 2017 to 12 March 2017. I choose the valet parking option. Upon pickup the Toyota Prius was damaged (large ding to rear passenger door) and dead. Staff said it was jump started, yet the entire electrical system was reset which is odd for a jump start. I suspect they are unfamiliar with hybrids. No one was available, nor was anyone on call, to talk to about the damaged they caused. I took pictures and paid the bill so I could leave the lot and immediately notified AAA of the issue.
Other than the damaged vehicle, the experience was good and the staff friendly and efficient.
I can recommend this place to anyone who has an old beater were a extra dent won't matter. Otherwise use at your own risk.
Edited: Car is fixed so increased rating to 3 starts from 1 star.response / report this review -
11 September 2017
I don't set out expecting to be impressed by a parking lot in New Jersey. However, this is a convenient lot, with timely shuttles, clear communications, courteous staff, and good prices. What more can you want?
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04 September 2017
Great place to park your car, shuttle drivers are very helpful and friendly. I will park there again in the future.
Attendant at booth on way out I feel aren't as friendly , too serious and with a hint of attitude . A smile goes a long way but other than that I had a good experience parking my car at this location.
repeated customers should I believe , get a discount : )response / report this review -
26 August 2017
What an awesome experience! I had to fly out of Newark and would be back in 6 days. I had never flown out of Newark, much less parked my car for a long term. I arrived at the parking lot at 3:30 am on a dark Thursday morning, and I was a little nervous. The woman at an outside post was super friendly, and when I parked my car, the shuttle bus came right to my car and the driver helped me with my bags! When I returned the following Tuesday, they were ready at the airport when I called, and they took me right to my car and again he helped me with my bags. Super helpful and very friendly! And the cost to keep my car there was so worth it. A terrific experience all around, and I would do it again!!
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20 July 2017
Car damaged and very poor customer service. No problems with shuttle service, drivers friendly and helpful.
Car was left in the self park lot. Returned after trip to a 12 inch crack in windscreen and three 1/4 -1/2 inch scratches/dents on driver door.
When the issue was initially reported, the response of the representative was that the car was parked in self park therefor it is not their responsibility, "it's like when you park at a store, at your own risk".
Speaking with them on the phone (I had to call back over a week later before getting a return call later that night) was the same response, "you park in self park it's on you".
The phone conversation actually got quite frustrating as the representative stated, "whose to say those scratches/dents happened here how would they even happen?" (Really???)
I pointed out that their website states they have cameras and patrol the lot so could check and it would make absolutely no sense for me to suggest otherwise. The conversation went back to, "self park is at your own risk".
The large windscreen crack was possibly a stress crack from heat however the driver door damage does suggest there was impact of some kind. The placement of dent/scratches in door likely from another customer knocking my car.
Here's the thing, I never once asked for anything from them other than respectfully asking what the hell happened to my car while I was gone. It was responded to very unprofessionally, unhelpfully and when their representative stated "who's to say that even happened here" is quite concerning.
Make your own decision if you wish to park here. I'm sure it's fine if nothing happens to your vehicle. Self park is on your own, not sure if valet park would be any better given the poor customer service.
The representative for the company was informed I feel obligated to post a review informing others of my poor experience and responded, "fine, just make sure you state self park".response / report this review -
19 July 2017
I have used this lot for years traveling for work. They have never let me down. Prices are reasonable, staff is fantastic, and they even have a service where they meet you at the terminal with your car when your flight lands. Thank you for making air travel a little better with your service!
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10 January 2017
Very pleasant and specific. Do your part and they do there's. He told me 10 mins and they were 9. Perfect!
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28 December 2016
We had a great experience with these guys. It made everything so much less stressful with two kids, two car seats, bags, to have them load and unload our stuff onto the bus for us. And then, my husband accidentally took the keys WITH him on our trip, so they had to tow our car to a spot, but they didn't charge us as a "christmas present!" I mean seriously, we had such a great experience. Really reduced our stress in traveling.
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10 December 2016
I dropped my car on Wed. 11/30 , the customer service rep (#459) was personable and professional. The shuttle ride to the airport was swift and pleasant as was the return on Tue. 12/6.
My car was warmed up and ready to go when I completed the transaction. Andthe same service rep, toolucky me!
Your firm is my exclusive service provider from now on.response / report this review -
26 October 2016
Thank you so much for making our trip easy! This was our first trip there and we chose the valet parking for which we ended up being very glad as your place is huge! You were all extremely friendly and helpful, not to mention very organized to make it all run quite smoothly! We would be happy to recommend you to anyone and to use your services again. Thank you!!
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30 August 2016
Excellent experience. Digital reservation scans for entry. Car drop off takes no time at all (assuming there isn't a long line, I was the only one there at the time so can't speak to how they handle volume). Shuttle to airport is less than 5 minutes. Pick up was prompt and the shuttle was at the curb before I even got there. Car was parked by exit and ready for me to get into right after payment.
Would definitely recommend.response / report this review
