I do NOT recommend that anyone shop here. I bought my sister's husband an umbrella at the start of December to be delivered before Christmas. They canceled the order on December 11th without justification, so I placed another other for another umbrella on the 12th. They confirmed my order and gave me an estimated delivery date. Fast forward to the middle of January and my sister is asking me where the umbrella is. THEY DIDN"T SHIP THE UMBRELLA AND THEY DIDN"T EVEN NOTIFY ME. I was shocked. When I contact their customer support they told me "I'm super sorry for the late reply and do not have the item shipped" on January 14th. They then offered me a 10% refund for the item and I accepted because they said they would ship the item that day. Then on January 19th, they sent me an email saying "Unfortunately, we have reached out to the vendor and this item is out of stock and doesn't have a restock date. We need to cancel your order and refund your order in full." I DO NOT RECOMMEND THIS COMPANY TO ANYONE. They can't keep track o their item stock, customers, or even customer service correspondence.
I ordered a pair of sunglasses from this company 8 days ago and the sunglasses are still listed as in "Pre-shipment" I would recommend shopping elsewhere is you want fast service.
Terrible customer service. I had an issue with the glasses I purchased from them and they totally ignored all of my chats and emails sent over the course of a month total. There is no phone number listed to call. Their prices are great, but I won't be purchasing from them again because good customer service is more important to me than an extra 10% off.
Lower price and shorter lead time than in like 10 places where I called. My compliments to Artlook Glass Company NY!