I would recommend this company to any NEMT business, just starting or you’ve been in business for years. They are affordable which does not mean lacking, their software is robust. In addition to their routing software you also get employee timeclock, pay, dispatch, and billing reports, employee credentialing (I get alerts when a driver's credentialing is about to expire, which is a huge time saver) Fleet maintenance/management, communication with your drivers (HIPAA compliant) via tablet, and much, much more, probably more than you really need but everyone’s needs are different. They also offer customization!
The team at Hybrid IT / NEMT Cloud Dispatch has been exceptional to work with. They built a customized solution for our NEMT company leveraging their base product while adding key features for our specific business requirements. They have been responsive and easy to work with. Their system has been 100% reliable for us, with absolutely no down time. Their system is user friendly for both our drivers and dispatchers and the reporting capabilities are excellent for billing and payroll. I would highly recommend them for any company in the NEMT business. M. Garrity, President. M. J. Transportation, Inc.