When you first ask, they will tell you there are no reservations, only a "waitlist". When I did get a car, the gear selector did not latch, shifting itself into neutral while I was driving, and would roll away when put in park. When I came in to get it exchanged, they then told me "Sorry, but we can't let you use any cars that become available, because they've been reserved". The cars that I was exposed to are poorly maintained and not worth anywhere near what is charged. They might have other cars that are nicer, but I won't be renting again to find out.