NAPA Auto Parts - Brice's Auto Supply

Location :

626 Park Ave, Ste Hwy 33, Freehold, NJ 07728, USA
Added by Jopie, at 08 August 2015

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• Anynomous

  31 October 2017

  It's not the nicest laid out store. Crowded aisles, merchandise not labeled, small store. This store is for professional mechanics only. DIY's are not welcomed, especially if you ask the counter person a question about the part your buying. DIY's should avoid this place at all costs and use another auto supply store.

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• Anynomous

  21 October 2017

  This place is the worst possible option for buying auto parts. Hands down. I used to "have" to go to Brice's when I was in a pinch because there were no other options around. Advance Auto Parts opened up 2 minutes away and I have gladly started bringing my business there.
  
  Brice's was bad for the following reasons:
  1. The staff couldn't be less helpful. They are generally unfriendly and uninterested bunch. If you ask a question, they either act like they are being bothered or they take the opportunity to try to throw shade at you.
  
  2. They do not adhere to the already limited store hours. I would show up 10 to 15 minutes before closing to have act as though I was holding them up from something. Show up any less than 10 minutes before closing and best of luck to you. Don't be surprised if the door is locked.
  
  3. The return policy is garbage. While it is clearly posted, it is still a garbage policy. Consider: You can go to other retailers and get better prices on many of the items with a more customer friendly return policy.
  
  I live literally three blocks from this location. I could theoretically stop in at Brice's on my way home from work. I choose to go out of my way to NOT purchase from them. I visited another NAPA Auto Parts location today and it reminded me just how bad Brice's really is. I brought it up to the store clerk because the whole crew at this other location was really friendly and helpful. I thanked them for being so helpful and mentioned my experiences at Brice's. He told me that he hears it all of the time. That farmers from the Freehold area regularly drive down to his location just to avoid the attitude and poor service.

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• Anynomous

  26 August 2017

  The service people here are knowledgeable but the prices are a little steep can find places where I can get the same items cheaper

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• Anynomous

  14 August 2017

  I've been here MANY times and have NEVER had a problem with the people working there. They've always been helpful to me. Maybe how you're treated is a reflection of yourself, here or anywhere else.

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• Anynomous

  18 June 2017

  I swear these people are rude and they are a rip off go to advance auto. they talk down to you hey guys at napa it's not my job to know about cars it's yours so stop looking at each and and laughing . I ask a question and they try to make you feel stupid hey. I have a question if you're spreader on the boom is on tilt what do you do no clue huh lol because I'm a longshoreman how would you know what to do if you don't work there .So how would I know about you're job I hope they close I swear.

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• Anynomous

  15 June 2017

  Staff is extremely rude and unhelpful there's an older woman there who I'm not sure what her role is other than being rude and unfriendly and acting as if you're bothering her I don't see her do much else guys at the counter also on helpful Hispanic male acts like you're bothering him young boy seems to have an attitude it's no wonder why this place has a one-star average. Garbage return policy Amazing they're still in business. Very unhappy 1 is the lowest star I am able to give. Customer service is a lost art at Bryce auto.

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• Anynomous

  27 July 2016

  If I could he wouldn't even get a half a star. My dad gets auto paint form them and they thin the paint down.

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• Anynomous

  15 May 2016

  Convenient but I agree with the other reviewers, customer service skills are lacking.

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• Anynomous

  15 April 2016

  Called to order parts and when I asked a question the woman on the phone started sceaming at me and insulting me. Taking my business elsewhere I suggest you do the same.

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• Anynomous

  14 September 2015

  I don't know who the woman is that works there is, but she couldn't have been any nastier. Don't go there! The worst customer service skills I've ever seen!

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• Anynomous

  15 August 2015

  Just as the other reviewers day the staff is indifferent at best. In sorry I inconvenienced them by shopping there. The return policy is clearly stated about the 10 days and 10% fee. Make sure the part works before leaving the store.

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