MyPhoto made a beautiful acrylic block with a photo for me for my dads 70th birthday. Their customer service was impeccable - so helpful and quick to respond. I will be using them for all my photo gift needs!
The image I received on the acrylic was very grainy and blurry even though the proof was not. They are very poor quality.
The items were supposed to be Christmas gifts. It has taken weeks and a reprint hasn’t even been “approved” yet. The money back guarantee is a lie. Customer service is taking a very long time to respond.
BUYER BEWARE!!!!!!!!!!!!! The photos are a nice way to display.pictures, however..I was buying these every holiday season for my family and every year its a disaster. Ordering is always a problem. They always have issues processing orders. Then there is no phone number to contact someone and email and chat doesn't work. Their customers service is the worst I have ever seen. This year when the order didnt process, I tried to get a hold of them and it was so hard. I am going to find a better way to send framed photos. These guys are literally THE WORST!!!!!!!!!!!!!!!!!!!!!!!!
My experience with my photo has been excellent! They truly back their satisfaction guarantee.
I was not satisfied with the photo in glass and reached out to them. Right away, Jesyca contacted me and assured me she would take care of everything. She resubmitted photo to production in a timely manner, and the result? A work of art
Thank you so much Jesyca for all your effort. My photo now has a long term customer
Nelson L.
Very poor customer service. My wife ordered an ornament on 12/2, her credit card was charged but the order has not shipped. She sent an email regarding the order on 12/10 and, so far, no response. She tried calling them today using a number found, not on their website but on her credit card statement and it went to a recording with no way to speak to anyone. She just sent another email today and if she still does not get a response we will dispute the charge with the credit card company. Stay far away!