The staff was helpful, the room was superb, the cabin itself was clean and inviting. And the area was great!!
I looked at all the available cabins on their website and chose to rent the Apple Cabin based on the photos and description a few days before Christmas in 2015 when we had family in town for a little overnight trip to the mountains. After we received the key from the office we were expecting to drive up a mountain to a log cabin, it's nothing but a hill directly off the main road. Mountainview is a joke compared to other mountainview cabins I have stayed at before.
To add to the disappointment, when we entered our cabin we immediately realized the indoor photos on their website did not match the cabin at all. The indoor photos for the Apple Cabin on their website is pictures of a completely different cabin! The cabin is as small as a studio apartment. When we confronted the office about booking the cabin off of the photos and being given a completely different cabin they told us they were booked up and we would be unable to switch to the cabin the photos were from, which surprisingly ended up being a more expensive cabin!
In order for them to do anything for us they required us to send management the links to their own website of the photos and the description of the Apple Cabin! I thought this was completely dumb considering it's their own website so they should be able to pull it up themselves, but I did as they asked! I sent the links to two different email addresses multiple times, but every time the lady at the front desk said management did not receive my emails or the link was broken! I then decided to take screen shots of every picture of the Apple Cabin and the description from their website and attached them to an email along with the actual photos I took of the inside of the cabin we were given that clearly did not match! No surprise, they couldn't open those attachments either!
In the end, we were not even offered a discount for the inconvenience because management could never open the information in the emails and they were never in the office for me to show them face to face the photos of the cabin and the errors on their website via my cell phone. All they did was offer us a discount if we ever wanted to stay there again! Like I seriously would want to stay there again after all that!?!
After our stay I periodically checked their website for about 6 months to see if they ever fixed their errors, no surprise they never did any time I had checked! I am convinced they were fully aware of the error, but were using it in their favor by showing photos of a more expensive cabin under the less expensive, Apple Cabin's page in order to get more bookings, especially after making us go in circles with them!
I did however, just check their website again almost 2 years later and the correct photos of the Apple Cabin are now on their website. Maybe they got tired of too many people complaining about being scammed the same way too?!?
It was a clean and functional room with a queen bed. The bed was a little hard but otherwise a nice stay. Kind proprietor checked us in and out quickly and efficiently.
Its very clean and homey! The owners take great pride in making their guests feel comfortable and safe. We've stayed here several times and we'll go back again!
The cabins are amazing. The location is perfect. And the inn keepers are so friendly.
I visited Mountainaire looking for a log cabin for my son and fiance's honeymoon, as this was our wedding gift to them. The management was very accommodating, even letting us tour the cabin. The whole process and the cabin was great, so we booked it! I think my son and his new bride will love it.
Julian and I went in August of 2016 and could not ask for a better place to stay. The owners and staff were wonderful. They made you feel at home and that you were apart of the family. I would recommend this to anyone. We had a fabulous anniversary trip. The outdoor living room with fire pit is so enjoyable every evening. We will go back. Hope this helps.
The staff was very nice while booking.
(UPDATE)
They were still very nice when we arrived, however they booked us the wrong cabin. They made up for it sort of by giving us a buy one get one steal dinner at a place in Boone called the peddler, which we didn't use cause that's still $30. They also gave us a buy one get one night free at their cabins.
We spent a long weekend in Feb 2016 at the mountainaire, we stayed in the moose family cabin. We had a great stay, the wood left on the porch after a long day in the cold, made for a great fire every night. While we were there, it snowed about 4-6 inches, it was a wonderland for our little girl!! Thank you for a wonderful stay.