I guess one more 5 star rating won't make much of a difference but this is for the service department. Had some tires switched out at a tire center in Attica. By the time my wife made it to Imlay city, she was stuck in a parking lot with a flat tire due to the tire not being sealed. Milnes Chevrolet service was hectic! However, they worked her in, and got her van fixed while the kids ate popcorn in the lobby. Much more trustworthy than place originally used. I could tell she was in great hands when I left her there so I could get back to work. Thank you so much!
A dealership I can trust to do a good job keeping my new Cruze in top running order and at a price I can afford. The environment in the waiting area is comfortable and friendly. I highly recommend Milnes.
From a retired GM employee, I will be back.
Great place. My son just bought a used car.
Bob was a great salesman to work with.
Below is my review from 2 years ago when we had bought 3 cars from this dealer. I am editing my 5 star to a 2 star and that may be generous. As I said we bought 3 cars from them in a six month period. We have continued to take the 2 we still have back for regular oil changes/maintenance. Recently my check engine light came on, and my car was also due for an oil change. My husband takes car in for oil change and new air filter. Instead of checking why the check engine light came on, which even I know is an easy check - they told him to bring it back next Monday. A $70 oil change, car already back and they can't do a simple sensor check. This is about the worst service a company could give, in my opinion. Heck, you can take a car to an auto parts store and they will do that for free and takes 5 minutes. A place where you do regular business won't accomodate you, especially when you drive in for service to be done by them regularly. I believe we will find another certified dealer to assist us, as well as purchasing any future vehicle. VERY POOR BUSINESS/CUSTOMER SERVICE
Too bad they don't care about customer loyalty.
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2015
My husband and daughter both just bought a car from Rich at Milnes. I think we have found where we will be making all our future purchases. Awesome salesman and dealer! Thank you Rich
The staff at Milnes chevy and ford were very knowledgeable, helpful and honest. With that being said. I've never had such a terrible experience anywhere. My fiancee and I went to the truck sale in Imlay City to look around Wednesday evening. So the head fiance guy (third party) takes us around to show us a few trucks. In the mean time a crew is setting up a tent at the dealership next to this event. So he (Geno) yells over that "he was going to burn their fu**ing tent down" not only once, but twice. Very loudly. So we end up finding a truck that we really want. Go back and forth on prices for over an hour. At this point it's 9p.m. So he said he would clean the truck up and have the papers ready to go the next afternoon. So we head up there expecting to sign on this truck and leave. Not the case. At all! So over night I guess the numbers changed. At this point it's seems he is just making numbers up. Because over night we were able to look the same truck up online and see he was asking $5000 more then what it was listed at the dealership for. So we go back and forth yet again. Finally agree. As we head over to the Milnes fiance people to sign. They notice mistakes made by Geno and his staff. Mistakes adding up to $6400 difference in price. So the numbers were not comparable to what we agreed to. So after 2 trips up to imlay city and over 8 hours of wasted time we left with nothing other then anger and disappointment. We feel terrible for not being able to work a deal with the Milnes staff because they had worked so hard for so long. The whole time Geno is yelling around and ended up hitting a truck on the lot with his golf cart. Let's just say the big tent is fitting because it was a circus. They lost a sale because of it. We really did love that truck. But not enough to get scammed. The sales guy and fiance people we dealt with through Milnes were awesome. Very professional and helpful. They had our best interest in mind. I hold nothing against the staff or dealership of Milnes. I would highly recommend any of them. Made us feel like family. I would like to thank Jim and Rhonda for all the help. You guys are amazing.
Awesome and nice people who great you in a very welcoming manner. They facility is very clean. All services I have ever had to have done to my car the did and was at a very good price.
I had my Chevy emblem replaced. That didn't take very long.. Got a estimate on rocker panels. Was out of my price range so there coming up with something half the price. Very helpful and nice people. Thank u milnes Chevrolet.👍
I test drove a 2015 Chevy Equinox today. Not only are they not willing to negotiate, they try to pressure you by claiming the original price is too low and they will raise it another $1,000. "Of course if you buy it today, we will conveniently give it to you for the original sticker price." 6 years ago this place did the same thing to me when I was looking for a truck. Only then they claimed to be raising the price because someone else was willing to pay higher. A few days later they called trying to say "you're in luck, the truck is still available if you want it." I'll be doing the same thing this time as I did last time; buy somewhere else where I am respected and the prices are fair. Hank Graff of Davison will be keeping my business.
Have been here numerous times for oil changes and Jason is always very friendly however, the lady is the opposite. Not only is she rude and upproachable but obviously more concerned with her personal phone than customer service. I requested a price on tires when arriving and planned on purchasing them and having them changed with my oil change. I was told rudley that she would be with me In a few minutes with the pricing. 30 minutes later I still don't have a price but she is clearly on her personal phone that's viewable from the seating section. I will buy my tires elsewhere and will be using another dealership for any and all car needs in the future. I would never recommend the service department.
Our salesman was good. However on the way home our new vehicle engine light came on took it to our mechanic the next day he found a Crack in the transmission dip stick tube that was obvious and a leak in the transfer case. Called they will give usc $100 for the repairs..really $100
Had an awesome buying experience today! Nick Jones and the crew upgraded my Jeep Wrangler for me and it was an easy, great experience!
One of the easiest buying experiences I have had! Thank you!!!
The Best Group of Folks Around! I love going to Milnes Chevrolet they treat me like family!
Chevy is our brand of choice and we have bought multiple cars from this dealership, due mostly to convenience. Be prepared for the typical bait and switch and the tell you what you want to hear. Then the back and forth to get a decent interest rate. They do offer some benefits other dealers do not like bi-annual detailing. Be careful because after you purchase it and call to bring your car in they attempt to up-sell you into product that is so good you don't need the detail service anymore, which is what you purchased in the first place. Their service dept. is well run, although we've had and issue or two there as well. All in all nothing that would stop up from buying another car from them. We just wish we could find a Chevy dealer nearby that was more straight forward and above board.