Midwest Sports Tennis Outlet
11613 Reading Rd, Cincinnati, OH 45241, USAAbout
Location :
Added by Jopie, at 18 July 2016
Opening Hours
- Monday 9:00 AM – 7:00 PM
- Tuesday 9:00 AM – 7:00 PM
- Wednesday 9:00 AM – 7:00 PM
- Thursday 9:00 AM – 7:00 PM
- Friday 9:00 AM – 7:00 PM
- Saturday 10:00 AM – 6:00 PM
- Sunday 11:00 AM – 5:00 PM
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17 Reviews
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17 March 2018
Amazing and smooth shopping experience. Staff over the phone is very friendly, courteous and understanding as I placed my order online and reached out to them over the phone. Issue was resolved without any problem, and shipping was super fast. Definitely recommended!
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12 March 2018
Knowledgeable staff. Good price on the racket. Gave me a cover for it. Got $7 credit for a previous purchase.
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11 March 2018
Disappointed with the false advertisements. Ordered Pro Staff RF + more for ~$350. Gave $2.87 discount and did not give advertised Free T-shirt and the free duffel bag from Wilson. Wrote email to service, but got a rude reply "only one discount". I should have bought directly from Wilson and recommend the same to everyone.
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11 March 2018
Don't get deceived with the false 5 star ratings. Disappointed with the false advertisements. I had the same experience, better buy directly from Wilson. Recommend the same to everyone.
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23 February 2018
I purchased Fila Sentinel Shoes which had 6 months warranty on it.
Their listing clearly stated that it had warranty on it. The shoe also showed up on their "Warranty" filter.
But they denied the warranty claim.
They did that 2 times to me. I will never shop again.
Tennis Express has a better return and warranty replacement than Midwest.
Avoid shopping on midwest. Instead save money, get better customer experience at Tennis Express.response / report this review -
05 November 2017
I would have given 0 stars if it was possible. Purchased a racquet through their website and paid through Amazon as that was an option. I was thinking what a great way to partner businesses.
After the purchase I realized I put the incorrect shipping address. I emailed them and quickly received a response that basically said we can't change the shipping due to paying through amazon; you'll have to cancel your order and make a new one.
I emailed back how silly that was and if they are going to partner with another business then they should have the flexibility to make these types of corrections. I mean what would it take to print a new label or change the current label.
Just some unflexible "A" personality issues there - they manufacture drugs to help contol those issues.
At any rate I told them to go ahead and ship it to the wrong address and then I would dispute the charges and then they wouldn't have my money or the racquet.
I did compliment them on their GREAT business model and fantastic customer service.
Just lost another customer - but I don't think they care
OBVIOUSLYresponse / report this review -
25 September 2017
When I ordered new racquet, they said it would be 2 days free shipping.
They also said I would be receiving a confirmation and tracking email, but after three days I didn't receive a single email or the racquet.
I emailed them to figure it out, however they didn't reply at all. Finally I called them after 5 days and they said it was shipped as regular shipping which takes 5 or 6 days.
I am really disappointed their customer service. It sucks!
Do not believe their advertising! The 2 days free shipping is a lie.response / report this review -
23 August 2017
I am highly dissatisfied with this company. I will never order from them again. I bought a pair of tennis shoes and a month after using them, they are hurting my feet and I cannot wear them. Midwest has NO alternatives to help me. How can a company not want to help a customer??? I highly urge people NOT to buy from Midwest Sports Tennis Outlet.
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22 July 2017
I will never spend another dollar with them again. They offer 2 days shipping. Then I called the Thor day asking for the racket, they claimed was just shipped and just behind due to the stringing. Finally arrives on Friday 5 days later and guess what? Yes, the racket was unstrung. Take your hard working money and spend it with someone who takes reponsability for their mistakes
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21 June 2017
Shoes were not "new" - either tried on in store or returned (laces were untied and irregularly arranged; stuffing paper on both shoes removed). Also, there was a black scuff mark on left shoe which I had to scrub with Ajax to remove. I would not recommend trusting this store.
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18 June 2017
Even though no other customers were there no one asked if I needed help. Kid at counter was like talking to a zombie. Lol! At least prices and selection are good
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14 June 2017
Excellent for tennis fans and players. Big variety of attire and equipment at prices that are better than most online stores. Highly knowledgeable service to help select appropriate gear.
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09 November 2016
Has all your tennis needs from your outfit (sweat bands, shirt, shorts, dresses, shirts, shoes, and even socks), to your racquet (rentals to test before you buy, re-stringing, grips, etc.), to tennis bags, and more. The staff are usually pretty helpful and there are quite a few sales throughout the year.
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06 September 2016
Disappointed by 2 things: 1) dishonesty; 2) ordering experience. I'll start with #2. I asked Midwestsports to price match an item under the terms of their listed Low Price Guarantee. I provided them a link to the competitor's website and to the exact item. The competitor is a confirmed authorized dealer for the item and DID have the item in stock. Again, ALL requirements for the Guarantee were met. Midwestsports simply just canceled the order with no explanation, no callZILCH. So I then decided to work through a 3rd party to get resolution. This is where #1 comes in. Midwestsports tells the 3rd party that they considered my case closed because they tried calling me on my listed phone number but it was "out of service". BS. That number is active and working just fine. I even asked the 3rd party to call me on it so they can verify for themselves. Then Midwestsports claimed that that the item on the competitor's site was an "older" model and not "like for like" so not meeting Guarantee criteria. BS. I contacted the manufacturer directly and received an email from them stating that there has only been 1 model of the item; there is no "older"or newer version. Just this one. So Midwestsports tried to sweep this whole thing under the rug by lying to the 3rd party. (I have it all in writing). If they would have done what any customer service oriented company would do and COMMUNICATE with me about why they couldn't match the price, I would have been bummed but it wouldn't compel me to write this review. So here's my tip: don't blow off your customers and don't lie about trying to resolve the situation when you put forth ZERO effort in doing so. And if there are restrictions to your Low Price Guarantee, DISCLOSE THEM. Obviously, it's not a Guarantee to be taken at face value. If you don't take care of the customer, the competition willand in this case they did and got the sale.
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30 August 2016
lots selection, good service. Especially great tennis shoes discount
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14 August 2016
Best place to buy a tennis racket in the area. You can try the model, strings and choose the best you need according to your willingness to play hard or soft (more or less aggressive) with the ball.
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25 July 2016
Amazing place to get all you need for your tennis game. Ask for Chico! He's the best and will go above and beyond to help you!
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